Customer Relations Assistant

1 week ago

Shah Alam, Malaysia Crascentia Property Management Sdn Bhd Full time

This Project is located at Lake Point Club, Setia Alam Impian, Shah Alam

**Key Responsibilities**:
**1. Customer Relations & Frontline Support**
- Serve as the first point of contact for walk-in, phone, and online inquiries.
- Provide professional, friendly service to clients and members.
- Handle customer feedback and resolve issues promptly to ensure high satisfaction.

**2. Finance & Accounts Support**
- Assist in processing invoices, payments, and basic bookkeeping.
- Prepare simple financial reports and assist with budget tracking.
- Support the finance team with documentation, filing, and audits.

**3. Sales & Marketing**
- Promote membership packages, banquet services, and event facilities to potential clients.
- Follow up with leads and convert inquiries into sales opportunities.
- Assist in planning and executing promotional campaigns or seasonal offers.

**4. Design & Content Creation**
- Create visually appealing marketing materials, such as flyers, social media posts, and banners.
- Collaborate with the marketing team to ensure brand consistency across channels.
- Use design tools (e.g., Canva, Photoshop, etc.) to support campaign needs.

**5. Administrative Duties**
- Maintain accurate records of clients, bookings, and memberships.
- Schedule appointments, manage calendars, and support event coordination.
- Perform general office tasks such as data entry, filing, and stock ordering.

Job Requirements:

- Fresh Graduates are welcome to apply.
- SPM/Diploma/Certificate in Business Administration, Marketing, Accounting, or related field.
- Experience in sales and customer service; hospitality industry background is a plus.
- Proficient in design tools (Canva, Adobe Suite, etc.) and Microsoft Office.
- Excellent communication skills in both written and spoken formats.
- Well-organized, self-motivated, and able to multitask in a fast-paced environment.

**Job Types**: Full-time, Permanent, Contract

Pay: RM1,700.00 - RM2,800.00 per month

**Benefits**:

- Free parking
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Night shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected salary?
- What is your current residential address?
- Can you start immediately, or do you have a notice period?
- What is your age?

**Location**:

- Shah Alam (40470) (preferred)

Work Location: In person

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