Customer Relationship Executive

2 weeks ago

Petaling Jaya, Malaysia SIMA AUTO PARK (M) SDN BHD Full time

**Responsibilities**:

- **Customer Interaction**: Answer customer calls, assist with parking/valet inquiries, and guide through car park entry, payment issues, and valet services.
- **Provide Accurate Information**: Stay updated on parking rates, locations, and procedures to guide customers.
- **Valet Support**: Explain valet services, charges, and assist with locating vehicles.
- **Problem Solving**: Resolve issues like gate errors, lost tickets, or overcharges, and escalate when necessary.
- **Knowledge Management**: Keep informed on operations updates, promotions, and site changes.
- **Complaint Handling**: Respond empathetically to complaints, escalate as needed, and provide timely resolutions.
- **Record Keeping**: Log customer interactions and submit daily reports on any issues.
- **Team Coordination**: Work with internal teams to resolve issues and ensure smooth operations.
- **Professionalism**: Maintain a quiet, professional workspace and respond to team messages during work hours.
- **Customer Education**: Guide customers on parking systems (auto-pay, QR codes, etc.) and help resolve issues.
- **Monitor Site Status**: Track live parking system data and report issues to relevant teams.
- **Follow-Up**: Contact customers to check if their issues were resolved and ensure satisfaction.
- **Administrative Tasks**: Assist with daily reports and updates to internal documents and FAQs.
- **Team Meetings & Training**: Attend briefings, share feedback, and participate in refresher training sessions.
- **Seasonal Support**: Handle high call volumes during peak seasons and special events.

**Requirements**:

- **Education**: Minimum SPM; diploma/degree in customer service, hospitality, or related fields preferred.
- **Experience**: Prior experience in customer service or call centers is a plus, preferably in related industries.
- **Skills**: Strong communication (Malay & English), problem-solving, and technical skills (Excel, CRM tools).
- **Personal Attributes**: Empathy, patience, self-motivation, and professionalism.
- **Additional**: Must be available for shifts, including weekends and public holidays, and able to work in a team.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

Schedule:

- Rotational shift

Work Location: In person

Expected Start Date: 05/02/2025

  • Relationship Manager

    1 week ago

    Petaling Jaya, Malaysia Richdale International Executive Search Full time

    **Job Summary** You'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. **About Wealth and Retail...

  • Customer Relationship Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia SIMA AUTO PARK (M) SDN BHD Full time 30,000 - 60,000 per year

    We are seeking a reliable and well-spoken Customer Relationship Executive to manage customer calls and inquiries related to the car park and valet services. This role is based at our HQ, where the CRE will act as the first point of contact, providing real-time assistance to customers, resolving problems, and ensuring a smooth parking or valet experience. The...

  • Customer Relationship Management Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia Agensi Pekerjaan WOBB Sdn Bhd Full time 48,000 - 53,400 per year

    Compensation & BenefitsBasic Salary: RM4,000 – RM4,500Incentives & Bonuses:Performance incentive: Up to RM2,000/quarterPerformance bonus: Up to 6 months (Individual + Company)Year-end bonus: 1 monthAdditional Benefits:Annual salary adjustmentTop performer rewards and company tripMedical & Dental coverage (RM700/year)Long service reward: RM20,000 housing...

  • Customer Relationship Management Executive

    4 days ago

    Petaling Jaya, Malaysia Agensi Pekerjaan Inter Island Sdn Bhd Full time

    **Compensation & Benefits** **Basic Salary**: RM4,000 - RM4,500 **Incentives & Bonuses**: - Performance incentive: Up to RM2,000/quarter - Performance bonus: Up to 6 months (Individual + Company) - Year-end bonus: 1 month - **Additional Benefits**: - Annual salary adjustment - Top performer rewards and **company trip**: - Medical & Dental coverage...

  • Customer Relationship Management Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia Ethereal Wellness Sdn Bhd Full time 42,500 - 85,000 per year

    Job Title: Customer Relationship Management ExecutiveCompany Overview :At Ethereal Wellness, known as MUUKA HQ, our mission is to deliver high-quality skincare products that resonate with our users' values and trust. We are committed to crafting skincare solutions that not only enhance beauty but also embody the elegance and warmth of our heritage.As a...

  • Customer Service and Relationship

    1 week ago

    Petaling Jaya, Malaysia Puzzle Planet Sdn Bhd Full time

    **Job Requirement** - **Qualification**:At least **Diploma or Bachelor's degree** in **Sales, Marketing, Business Administration** or a related field - **Language**: Fluent in **English**and **Mandarin**(Both Spoken and Written), Knowledge of **Malay**is highly desirable. - **Proven experience** in **customer service managemen**t, with a f**ocus on upselling...

  • Customer Relationship Manager

    1 week ago

    Petaling Jaya, Malaysia Saxco Marketing Sdn Bhd Full time

    **RESPONSIBILITIES**: - Building and maintaining profitable relationships with key customers. - Overseeing the relationship with customers handled by your team. - Resolving customer complaints quickly and efficiently. - Keeping customers updated on the latest products in order to increase sales. - Meeting with managers in the organization to plan...

  • Customer Relationship Management Executive

    2 days ago

    Petaling Jaya, Selangor, Malaysia Zen Clinic Sdn Bhd Full time 24,000 - 36,000 per year

    Sales and Business DevelopmentProactively identify and secure new business leads within the industry and leveraging market research and networking to expand client base and drive revenue growth.Contact clients, perform timely follow-ups, and schedule client meetings to nurture relationships and advance deal opportunitiesPropose tailored solutions that...

  • Customer Relationship Management Executive

    1 week ago

    Petaling Jaya, Malaysia Mynews Retail Sdn Bhd Full time

    **Purpose of the Role** The Marketing Executive will manage and drive the **myNEWS Loyalty Programme**, overseeing campaign planning, set-up, marketing communication, and performance reporting in a dynamic retail environment. **Main Responsibilities** - **Campaign Management**: Plan, manage, and execute backend programming for monthly loyalty promotions and...

  • Customer Relationship Manager

    2 days ago

    Petaling Jaya, Selangor, Malaysia Hoopi Full time 80,000 - 120,000 per year

    About Us:Hoopi is building Southeast Asia's most trusted platform for trading card games and collectibles—spanning our app, Hoopi Space retail hubs, and in-house grading service, GradeMaster.We're a fast-growing startup with strong traction in Malaysia and Singapore, now expanding into Indonesia and beyond. Join our bold, collaborative team driven by...