L2 Remote Support Specialist

Job tasks - Provide Excellent Remote L2 IT Support - S/W installation / uninstallation - Perform an Incident fix - Update and close tickets (Service Now) - Maintain technical documentation Required skills - Excellent communication skills in English language - Good general understanding of IT principles such as Networks, Hardware and Domains Working...

Tasks: - Providing 24/7 printing area support to non-technical end-users - Analyzing issues and implementing a correct resolution - Contact and provide troubleshooting steps to end-users - Dealing with printer supplies queries - Remote printer configuration - Deployment of firmware and SafeCom software - SafeCom account maintenance - Knowledge base...

Providing printing & basic networking support to non-technical end users - Malaysia - Petaling Jaya, Selangor - Young professionals - Full-time **—** Your Benefits **—****: - Buddy program- Flat hierarchies- International environment- Job with purpose- Mobile working- Onboarding program**Your skills**: - English, Mandarin & Cantonese Language - Able...

**L2 Technical Support** **Location:(onsite)** work site for L2 Support is "Sultan Abdul Aziz Shah Airport, Complex A, Mas Engineering, 47200 Subang, Selangor, Malaysia" - Provide break/fix support for desktops, laptops, and peripherals - Coordinate with third-party vendors for escalations and hardware replacements - Document issues and resolutions in the IT...

**About the role** This full-time Lead Generation Specialist role is a remote work position, you will be able to work from the comfort of your home. You will be part of the Telemarketing team at CALLMARK Solutions Sdn Bhd, responsible for making outbound calls to potential customers to promote products and services, and, generate leads. This role requires...

**Role Summary**: The Escalations Duty Specialist (EDS) is an escalation role designed to help facilitate effective communication and drive successful completion of support cases that have customer satisfaction issues. The role involves fielding customer satisfaction escalations, understanding the customer concerns and communicating effectively with internal...

Role Overview:We are looking for an Application / IT Support Engineer with 3–4 years of experience to provide technical assistance, troubleshoot system issues, and ensure smooth functioning of applications and IT infrastructure.Key ResponsibilitiesProvide L1/L2 support for users through phone, email, and remote tools.Troubleshoot issues related to...

Responsibilities:Log accurately customer incidents, resolve complex enquiries and provide a high level of serviceAcquire and maintain knowledge of relevant product offerings, current support policies and methods of support delivery, in order to improve the solutions to usersHandle small software deployment projectsRequirements:Fluent English and Thai...

TECH SUPPORT L1 / L2 (KL – Selangor | Hybrid/Onsite)Contract: 12+ monthsLanguages Needed:English + MandarinEnglish + JapaneseRole SummaryProvide technical support to enterprise customers for backup, recovery, and data management solutions. Handle troubleshooting, remote diagnostics, and ensure smooth backup operations with strong customer service.Key...

**Location**: Petaling Jaya **Employment Type**: Full-Time **Industry**: IT Industry We are looking for a dedicated and technically skilled **Customers Technical Support Specialist** to join our IT support team. This role involves providing Level 1 and 2 support to end-users, managing IT systems and infrastructure, and ensuring customer satisfaction through...