Aftersales Manager

2 days ago

Kuala Lumpur, Malaysia CARMINE Full time

Are you passionate about cars, customer satisfaction, and leading a strong service team? We’re looking for a dynamic, hands-on **Aftersales Manager** to lead our service operations and deliver top-notch aftersales experiences to every customer.

If you’re an energetic leader with a passion for service excellence — this is your chance to make a real impact

**Location**:Gombak, KL (Nearby KL Traders Square)

**Job Type**: Full-Time

**Salary Range**: RM 3,000 - RM4,000 (Salary adjusted based on experience)

**What You’ll Do**
- **Lead & Motivate**: Manage the service team, set performance goals, and inspire everyone to deliver quality results.
- **Customer Experience**: Ensure every customer receives excellent service, handle feedback proactively, and build long-term relationships.
- **Operational Excellence**: Oversee daily service operations, monitor KPIs, and continuously improve efficiency and workflow.
- **Team Development**: Recruit, train, and develop technicians and service advisors to reach their full potential.
- **Performance & Profitability**: Manage service revenue, control costs, and maximize profitability.
- **Process Improvement**: Identify opportunities to enhance service quality, speed, and customer convenience.
- **Compliance & Quality**: Maintain safety, quality, and compliance standards across all service activities.

**What We’re Looking For**
- **Experience**: Minimum 8 years in automotive aftersales/service operations, including 2+ years in a leadership role.
- **Leadership Flair**: Proven ability to lead, coach, and motivate high-performing service teams.
- **Customer-Focused**: Strong track record in customer satisfaction and loyalty-building.
- **Communication**: Fluent in English & Malay (Mandarin is a plus).
- **Analytical & Business Mindset**: Able to analyze service data, optimize processes, and drive profitability.
- **Tech-Savvy**: Comfortable using Microsoft Office and digital service management tools.
- **Automotive Passion**: You understand service center operations and love improving service standards.

**Why Join Us?**
- Energetic and growth-focused work culture
- Career advancement opportunities
- Performance-based rewards and recognition
- Supportive management and teamwork environment

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

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