Executive, Live Chat

2 days ago


Kuala Lumpur, Malaysia Hong Leong Bank Full time

Executive, Live Chat

**If you are looking to excel and make a difference, take a closer look at us...**

**Key Responsibilities**
- Proactively highlight and escalate customer feedback to relevant departments, ensuring timely and quality responses to enhance customer satisfaction.
- Understand the key processes while recommending effective solutions to improve customer service delivery.
- Craft clear, concise and grammatically correct content tailored to diverse target markets as well as understanding different language styles with experience on web mark-up language and search engine optimization.
- Maintain a cohesive brand voice across all communication channels to reinforce the company's values.
- Actively participate in team, unit and department activities that inculcates close team relationships and regularly contribute ideas for workplace improvement.

**Job Requirements**
- Malaysian citizen.
- Strong phone etiquette with ability to maintain a positive demeanor when communicating with internal and external stakeholders, active listening skills and driven to delight every customer.
- Must be flexible to work on shift hours and on Weekdays, Saturday and Public Holiday.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000019132



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