Remote Customer Service Executive

1 week ago

Kuala Lumpur, Malaysia Empire Code Full time

**Remote Customer Service Executive**

**Empire Code Education Centre**

**Malaysia**

**To provide excellent customer service on the school’s WhatsApp hotline, and answer parent queries. This involves the coordination of class bookings for 2 enrichment centres based in Singapore.**
- To manage the School’s WhatsApp hotline and respond to Parent queries.
- Proficient in English and Mandarin.
- Communicate with multiple parties to coordinate bookings and queries, this includes Parents, Teachers and Receptionists.
- To update the class bookings on Google Calendar when changes have been made to a child’s schedule.
- Able to handle Parents and new inquiries comfortably
- Provide strong operational and administrative support to Parents, and Teachers
- Generate invoices and assist in account matters.

Your Requirements:

- Excellent written and verbal communication skills, must be proficient in English.
- Tech-Savvy, good digital literacy is a Must
- Keen to learn about Learning Management and Customer Management Systems.
- Friendly, tactful personality with excellent interpersonal skills
- Excellent team player
- High level of organisational skills, and meticulous, in order to ensure that bookings are handled correctly and that Parent queries are attended to in a timely manner.
- Must possess own laptop with good wifi as this is a remote working position.

Work hours & days: 9am to 6pm on weekdays; 8.30 to 5.30pm on weekends.
- 5-day work week. 3 weekdays and weekends;
- Permanent Part-time positions with 2 to 4 work days per week, with capacity to commit on weekends is also available.

Additional Information

Career Level-Junior Executive

Years of Experience
- 1 year

Job Specializations

Education/Training, Education

Company Overview

Empire Code was founded in 2016 as a coding education centre. We have expanded since within the tech industry and now comprise of Empire Code Education for computer science training, Empire Code Launchpad for software development, and Empire Code Loves Back our social enterprise. Empire Code Education is a Singapore Ministry of Education (MOE) approved private school, with teachers holding MOE approvals and Microsoft Minecraft education certifications to teach in local and private schools.

**Job Types**: Full-time, Permanent

**Salary**: RM2,000.00 - RM3,000.00 per month

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