Business Administration Support

3 hours ago

Cyberjaya, Malaysia NES Fircroft Full time

**JOB PURPOSE**:
Provides administrative and secretarial support to senior management.

**JOB RESPONSIBILITIES**:

- Deal with important and pressing deadlines.
- Address complex questions using multiple sources of information.
- Perform complex tasks (booking, scheduling, content preparation).
- Use structured, standardised, or unclear procedures.
- Communicate with tact, exercising influence and persuasiveness.
- Handle most-confidential information within and outside the company.
- Develop and maintain a sound understanding of business activities and objectives.
- Plan, prioritise, and allocate time effectively.
- Maintain an effective agenda and efficient diary for the manager.
- Develop and maintain a wide network of relevant business contacts.
- Process complex expense claims.

**JOB DETAILS**:

- Represents a professional customer focused image of company to the public
- Identifies opportunities to improve the customer experience for key customers
- Handles a range of first line customer enquiries within the agreed processes and ways of working
- Takes ownership for the end-to-end customer enquiry which may require engaging other partners across the service chain
- Acts to resolve customer enquiries during the first contact with the customer (live resolution)
- Pro-actively keeps key customers informed throughout the contact management process
- Records and follow up all key customer contacts in customer facing systems for the service accredited
- Primary contact point for the hauliers to advise truck drivers of necessary amendments to plan
- Manage deviation from plan, i.e. process in GSAP any post schedule amendments to the shift:

- Left on board, plant/depot change, load quantity changes, compartment changes, trip sequence change, vehicle change, orders scheduled not delivered.
- Receive urgent order requests and create urgent orders within framework of delivery promise.
- Provide feedback of changes to planned shipments to schedulers and scheduling admin team, particularly to Vendor Managed Inventory (VMI) customers.
- Handle customer enquiries to change/amend orders, evaluate the real need and feasibility for scheduling changes, and liaise with scheduling team where appropriate.
- Ensure any Special Instructions noted on the orders have been processed.
- Initiate surcharges for Left on Board and urgent orders to the customers.
- Investigate and resolve customer complaints.
- Ensure documentation and filing is accurate, up to date and accessible.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: From RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

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