Customer Relationship Executive

2 days ago

Petaling Jaya, Malaysia HZN Engineering Sdn Bhd Full time

'¢ Greets customers in a timely, friendly manner '¢ Think quickly on your feet and handle ambiguity '¢ Establish rapport and develop meaningful relationships with your clients '¢ Negotiate effectively, finding the win-win solution to problems '¢ Proactively solicit feedback, ask clarifying questions and resolve issues in a non-confrontational way '¢ Ability to perform as part of a larger team and work independently to schedule and prioritize your work '¢ Must believe in what you do and feel a vested interest in the company's success '¢ Must be able to multi-task '¢ Do call customer for follow-up call after servicing or repairing the vehicle. '¢ Do call the customer for an appointment reminder. '¢ Schedule and service appointments. '¢ Direct customer calls to the desired or appropriate department.
PROTON Sales and Service Centre
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent

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