Customer Relationship Executive

7 days ago

Petaling Jaya, Malaysia SIMA AUTO PARK (M) SDN BHD Full time

**Responsibilities**:

- **Customer Interaction**: Answer customer calls, assist with parking/valet inquiries, and guide through car park entry, payment issues, and valet services.
- **Provide Accurate Information**: Stay updated on parking rates, locations, and procedures to guide customers.
- **Valet Support**: Explain valet services, charges, and assist with locating vehicles.
- **Problem Solving**: Resolve issues like gate errors, lost tickets, or overcharges, and escalate when necessary.
- **Knowledge Management**: Keep informed on operations updates, promotions, and site changes.
- **Complaint Handling**: Respond empathetically to complaints, escalate as needed, and provide timely resolutions.
- **Record Keeping**: Log customer interactions and submit daily reports on any issues.
- **Team Coordination**: Work with internal teams to resolve issues and ensure smooth operations.
- **Professionalism**: Maintain a quiet, professional workspace and respond to team messages during work hours.
- **Customer Education**: Guide customers on parking systems (auto-pay, QR codes, etc.) and help resolve issues.
- **Monitor Site Status**: Track live parking system data and report issues to relevant teams.
- **Follow-Up**: Contact customers to check if their issues were resolved and ensure satisfaction.
- **Administrative Tasks**: Assist with daily reports and updates to internal documents and FAQs.
- **Team Meetings & Training**: Attend briefings, share feedback, and participate in refresher training sessions.
- **Seasonal Support**: Handle high call volumes during peak seasons and special events.

**Requirements**:

- **Education**: Minimum SPM; diploma/degree in customer service, hospitality, or related fields preferred.
- **Experience**: Prior experience in customer service or call centers is a plus, preferably in related industries.
- **Skills**: Strong communication (Malay & English), problem-solving, and technical skills (Excel, CRM tools).
- **Personal Attributes**: Empathy, patience, self-motivation, and professionalism.
- **Additional**: Must be available for shifts, including weekends and public holidays, and able to work in a team.

**Job Types**: Full-time, Permanent

Pay: RM2,800.00 - RM4,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- Fluent in English and Bahasa Malaysia; Chinese an advantage. (preferred)

Work Location: In person

Expected Start Date: 08/01/2025

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