Virtual Demand Generation Specialist

6 days ago


Kuala Lumpur, Malaysia WEBHELP Full time

**The responsibilities of Virtual Demand Generation Specialist are**:

- Generate quality leads following the company sales qualification process.
- Gather client’s feedback and business pains to provide the appropriate solution
- Provide full support to clients following the protocols focusing on the set quality standards
- Give accurate information to customers while maintaining a professional and courteous attitude
- Input accurate information into customer management system to properly initiate sales process
- Successful execution of permanent and segment specific telemarketing campaigns
- Meet and exceed established sales goals.
- Refer the client to the appropriate team or escalate the concern when it is beyond the scope of support.
- Monitor the client’s request and update accordingly
- Share knowledge with colleagues through direct communication with team management or by updating knowledge sharing tools
- Proactively research problems and solutions and share this information with the team
- Prepare performance and other reports requested by supervisors
- Perform other tasks assigned by management within the competence
- Support less experienced colleagues on the desk through joint working, monitoring, direct feedback and knowledge sharing to provide clients with the highest quality support

**REQUIREMENTS**
- High school degree required, College degree preferred
- Minimum 1 year in Sales/Lead generation related experience
- Minimum 1 year experience in Account Management
- Minimum 1 year working experience in IT Industry or with good IT knowledge on Server, Storage, Network and etc
- Minimum 1 year experience with Customer Relationship Management (CRM) tool
- Excellent communication skills both verbal and written in local language and English
- Strong communicator, strong organizing abilities and process-oriented work style

AJWH

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM5,100.00 per month

**Benefits**:

- Opportunities for promotion

Schedule:

- Early shift
- Fixed shift
- Monday to Friday



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