Live Chat Consultant
1 day ago
DUTIES AND RESPONSIBILITIES:
- Professionally Interact with customers via voice (end to end handling of calls) and non-voice
channel (WhatsApp transactions) as part of inbound and outbound function to provide
information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
- Spin-gating attempt for customers who request to downgrade their packs
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals
**Job Type**: Contract
Contract length: 12 months
Pay: RM2,000.00 - RM2,800.00 per month
**Benefits**:
- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Evening shift
Supplemental Pay:
- Attendance bonus
- Overtime pay
- Performance bonus
**Education**:
- STM/STPM (preferred)
-
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