Live Chat Consultant

1 day ago


Kuala Lumpur, Malaysia SRG Asia Pacific Full time

DUTIES AND RESPONSIBILITIES:

- Professionally Interact with customers via voice (end to end handling of calls) and non-voice

channel (WhatsApp transactions) as part of inbound and outbound function to provide

information and assistance
- Escalated complaints or requests via Service Requests & Trouble Tickets
- Cross-selling of all products and services including all upgrades for product & packages
- Spin-gating attempt for customers who request to downgrade their packs
- Achieve productivity standards and goals while maintaining the highest level of customer service
- Undertake any other duties as-and-when assigned by the Management
- You will be accountable for meeting individual (KPIs) and team goals

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift

Supplemental Pay:

- Attendance bonus
- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)



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