Assistant Front Office Manager
16 hours ago
Job Summary:
Assist the Front Office Manager in overseeing daily operations of the front office department, ensuring smooth check-in/check-out processes, excellent guest service, and effective coordination between front office staff and other hotel departments.
Key Responsibilities:
- Operational Support
- Assist in supervising front desk operations, including reservations, check-in/check-out, and guest inquiries.
- Ensure adherence to hotel policies and standard operating procedures (SOPs).
- Monitor front office workflow and address issues promptly.
- Guest Service & Satisfaction
- Ensure high standards of customer service are maintained at all times.
- Handle guest complaints and resolve issues professionally.
- Assist in VIP guest handling and special requests.
- Staff Supervision & Training
- Assist in training, coaching, and scheduling front office staff.
- Motivate team members to achieve service excellence and departmental goals.
- Conduct performance evaluations under the guidance of the Front Office Manager.
- Administrative Duties
- Maintain accurate records of room occupancy, revenue, and other front office reports.
- Assist in preparing daily, weekly, and monthly management reports.
- Monitor cash handling and billing procedures to ensure accuracy.
- Coordination & Communication
- Liaise with housekeeping, food & beverage, and other departments to ensure smooth hotel operations.
- Participate in departmental meetings and contribute ideas for improvement.
Qualifications & Skills:
- Minimum SPM or Diploma in Hospitality Management or related field.
- Minimum 2 years of experience in front office operations.
- Strong leadership and communication skills.
- Proficient in hotel management software (e.g., Opera, Fidelio).
- Excellent problem-solving and guest service skills.
- Ability to work flexible hours, including weekends and public holidays.
Job Type: Full-time
Pay: From RM2,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
Work Location: In person
-
assistant front office manager
16 hours ago
Port Dickson, Negeri Sembilan, Malaysia Glory Beach Resort Port Dickson Full timeRequirements :-Candidates must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree in Commerce or equivalent.5 year's experience in the Front Office/Reservations/Sales of a HotelGood understanding of Yield Management principles and forecasting skillsExcellent business communication skill in written & spoken EnglishJob Description...
-
Front Office Assistant
15 hours ago
Port Dickson, Negeri Sembilan, Malaysia Ehsan Seaview Hotel PD Full timeJob SummaryThe Front Office Assistant is responsible for providing excellent guest service, managing front desk operations, and supporting the smooth daily functioning of the reception area.Key ResponsibilitiesGreet and assist guests during check-in and check-out.Handle guest inquiries, requests, and complaints professionally.Manage reservations and maintain...
-
front office manager
1 week ago
Port Dickson, Negeri Sembilan, Malaysia MATRIX COUNTRY CLUB SDN BHD Full timeJOB SUMMARY:Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for the front office department.DUTIES AND RESPONSIBILITIES:· Trains, cross–trains, and retrains...
-
front office executive
1 week ago
Port Dickson, Negeri Sembilan, Malaysia Eagle Ranch Resort Port Dickson Negeri Sembilan Full timeResponsibilitiesWelcome and greet guests in a friendly and professional mannerAnswer phone calls and direct them to the appropriate person or departmentHandle incoming and outgoing correspondence, including emails and lettersManage the reception area to ensure it is clean and organized at all timesAssist with administrative tasks, such as data entry, filing,...
-
front office executive
1 week ago
Port Dickson, Negeri Sembilan, Malaysia Traksons Corporation (M) Sdn Bhd Full timeResponsibilitiesWelcome and greet guests in a friendly and professional mannerAnswer phone calls and direct them to the appropriate person or departmentHandle incoming and outgoing correspondence, including emails and lettersManage the reception area to ensure it is clean and organized at all timesAssist with administrative tasks, such as data entry, filing,...
-
HR Officer
2 weeks ago
Port Dickson, Negeri Sembilan, Malaysia Traksons Corporation (M) Sdn Bhd Full time 28,000 - 42,000 per yearJob Summary:Responsible for supporting the daily operations of the Human Resources Department, including recruitment, payroll, employee relations, training coordination, and compliance with HR policies and labor regulations.Key Responsibilities:Recruitment & OnboardingAssist in the recruitment process including job postings, screening, interviews, and...
-
Facilities Assistant
2 weeks ago
Port Dickson, Negeri Sembilan, Malaysia EPS Ventures Sdn Bhd Full time 30,000 - 36,000 per yearPosition: Facilities AssistantDuration: 1 year contract (Renewable subject to performance)Salary: Open for negotiationLocation: PDWorking hours: Normal working hoursAssist in managing building services and monitoring key performance indicators, service statistics, and trends to ensure alignment with Business Unit requirements.Assist in managing client...
-
Human Resource Manager
2 weeks ago
Port Dickson, Negeri Sembilan, Malaysia Eagle Ranch Resort Port Dickson Negeri Sembilan Full time 30,000 - 60,000 per yearKey Responsibilities1. Recruitment & StaffingManage end-to-end recruitment for all hotel positions (full-time, part-time & trainees).Develop hiring strategies to attract qualified candidates for operational departments (Front Office, Housekeeping, F&B, Maintenance, Security, etc.).Conduct interviews, shortlist candidates, and coordinate with HODs and...
-
human resource manager
2 weeks ago
Port Dickson, Negeri Sembilan, Malaysia Traksons Corporation (M) Sdn Bhd Full time 48,000 - 60,000 per yearKey Responsibilities1. Recruitment & StaffingManage end-to-end recruitment for all hotel positions (full-time, part-time & trainees).Develop hiring strategies to attract qualified candidates for operational departments (Front Office, Housekeeping, F&B, Maintenance, Security, etc.).Conduct interviews, shortlist candidates, and coordinate with HODs and...
-
Assistant F&B Manager
16 hours ago
Port Dickson, Negeri Sembilan, Malaysia Ehsan Seaview Hotel PD Full timeJob SummaryThe Assistant F&B Manager supports the F&B Manager in overseeing daily food and beverage operations to ensure smooth workflow, high service quality, and compliance with hygiene and food safety standards.Key ResponsibilitiesAssist in managing daily F&B outlet operations.Supervise and support service and kitchen staff.Ensure food, beverage, and...
