human resources manager

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia IHG Hotels & Resorts Full time $42,000 - $84,000 per year

People

  • Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey
  • Educate and train managers on HR disciplines to foster productivity and enhance performance
  • Welcome and conduct new team member orientation
  • Oversee maintenance of accurate and up-to-date personnel files and records for all employees
  • Ensure hotel or company hiring standards and applicable laws and regulations are followed
  • Build great relations with outside contacts

Financial

  • Help create the Human Resources department budget and control expenses
  • Monitor staffing to manage costs

Guest Experience

  • Develop creative ways to inspire and motivate team members to provide guests with a unique experience
  • Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction
  • Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

Responsible Business

  • Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community
  • Ensure compliance with relevant employment laws, policies and procedures
  • Conduct annual HR compliance/standards self-audit
  • Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues i
  • Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues
  • Other ad-hoc duties – unexpected moments when we have to pull together to get a task done

Accountabilities

  • This is typically the only Human Resources professional in a hotel. May supervise coordinator(s) in a larger hotel

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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