Service Executive

2 days ago

Petaling Jaya, Selangor, Malaysia YTL Cement Berhad Full time 40,000 - 80,000 per year
Job Description

As a Service Executive, you will be responsible for executing and coordinating daily ready-mix concrete deliveries by managing dispatch operations. This includes ensuring accurate order processing, efficient truck scheduling, and responsive customer communication to support effective plant-to-site logistics.


Job Responsibilities

1.     Delivery Coordination – Manage and coordinate ready-mix concrete deliveries, ensuring accurate dispatch and timely delivery in line with customer and plant schedules

2.     Fleet Optimisation – Optimise truck loading and scheduling to reduce idle time, eliminate bottlenecks, and improve delivery turnaround

3.     Order Processing – Accurately enter and verify customer orders in the ERP/dispatch system, ensuring correct mix design, volume, and delivery details

4.     Project Monitoring – Track ongoing job progress and coordinate with batching plants to align production with delivery needs

5.     Customer Communication – Serve as the first point of contact for customers, providing updates, handling changes, and resolving issues professionally via WhatsApp, phone, or email

6.     Other Duties – Perform any additional tasks as directed by superiors


Qualifications
  • Diploma or Bachelor's Degree in Logistics, Supply Chain, or a related field.
  • Basic knowledge of concrete products and delivery operations is an advantage.
  • Fresh graduates are encouraged to apply; on-the-job training will be provided.
  • 1–3 years of experience in dispatch/logistics (preferably in construction or manufacturing) is an advantage.
  • Experience with ERP or dispatch systems and frontline team coordination is beneficial.
Knowledge & Skills
  • Strong organisational and multitasking skills
  • Excellent communication skills and a customer-focused mindset
  • Familiarity with fleet coordination and delivery tracking
  • Competent in Excel, data tracking, and logistics/reporting tools
  • Ability to lead and motivate operational teams (drivers, dispatchers, etc.)
  • Effective problem-solving skills in high-pressure situations
  • Adaptable to changing operational needs
  • Proficiency in English and Malay (written & spoken)

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