Lead, Process Improvement Excellence

3 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Mah Sing Group Berhad Full time

The Operations Excellence Lead (Finance Operations) is responsible for improving and managing end-to-end finance processes and ensuring smooth workflow with key departments such as Sales, Procurement, Projects, HR and IT. This role focuses on process efficiency, financial controls, digitalisation, and cross-department collaboration to support better decision-making and business performance.

The role will also support wider continuous improvement and business analyst initiatives across the organisation.

Key Responsibilities

1. Finance Process Ownership

  • Review, design and continuously improve end-to-end finance processes.
  • Develop, maintain and update Finance SOPs, process maps and internal control documentation.
  • Ensure all processes comply with internal policies, audit requirements and statutory regulations.

2. Cross-Functional Collaboration

  • Work closely with Sales, Procurement, Projects, HR, IT and other departments to ensure end-to-end process alignment.
  • Facilitate integration of workflows (manual or digital), ensuring data accuracy, timely approvals and smooth handovers.
  • Partner with IT to digitalise processes, automate repetitive tasks and improve system usability for all stakeholders.

3. Process Improvement & Transformation

  • Identify gaps, bottlenecks and inefficiencies in existing workflows.
  • Propose and implement improvement initiatives (e.g. LEAN, automation, standardisation).
  • Lead change management activities to ensure business readiness and adoption of new processes.
  • Support wider continuous improvement projects beyond Finance using business analysis techniques (requirements gathering, stakeholder management, process analysis and development).

4. Performance Monitoring & Governance

  • Establish process KPIs, dashboards and performance metrics to monitor compliance and efficiency.
  • Conduct periodic process reviews and internal audits to drive continuous improvement.
  • Lead root-cause analysis and corrective actions for process-related issues.

5. Stakeholder Engagement & Training

  • Act as the main point of contact for finance process matters and cross-department process integration.
  • Provide training, guidance and support to internal stakeholders to ensure consistent process execution.
  • Communicate process changes clearly and ensure documentation is updated and easily accessible.
  • Support and guide process optimisation initiatives across multiple business units.
Requirements
  • Bachelor's Degree in Finance, Accounting, Business Administration or related field.
  • Minimum 5–8 years' experience in finance process management, business process improvement, or related roles.
  • Experience in business analysis (requirements gathering, process documentation, stakeholder engagement).
  • Experience in Finance Operations, including productivity tracking, is an added advantage.
  • Proven experience working with cross-functional teams and managing inter-department workflows.
  • Familiar with digitalisation initiatives (ERP systems, workflow tools, automation platforms).
  • Strong analytical, problem-solving and project management skills.
  • Excellent communication and stakeholder management skills, with the ability to influence at all levels.
Key Competencies
  • Process Thinking & Optimisation
  • Strong Financial Literacy
  • Stakeholder & Change Management
  • Continuous Improvement Mindset
  • Collaboration & Communication
  • Digital / Technology Awareness
  • Business Analyst Skills

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