Hotel Operation Manager
1 day ago
We are a reputable hospitality group dedicated to providing exceptional guest experiences through our premium accommodation, dining, and event services. Our commitment to excellence and professionalism has made us a trusted name in the hotel and tourism industry.
我们是一家致力于提供卓越宾客体验的知名酒店集团,业务涵盖优质住宿、餐饮及宴会服务。我们秉持高标准的服务理念,致力于成为酒店与旅游业的首选品牌。
Job Description / 职位描述
We are seeking a dynamic and experienced Hotel Operation Manager (酒店营运经理) to oversee all aspects of hotel operations. The ideal candidate should demonstrate strong leadership, strategic thinking, and a guest-oriented mindset to ensure smooth daily operations and service excellence.
我们正在寻找一位具有丰富管理经验、具战略思维及以宾客为中心的 酒店营运经理,全面负责酒店营运管理,确保日常运作顺畅与高品质服务。
Key Responsibilities / 主要职责
- Oversee the daily operations of all hotel departments including Front Office, Housekeeping, Food & Beverage, and Maintenance.
监督酒店各部门的日常运作,包括前台、客房部、餐饮部及维修部。 - Ensure excellent guest satisfaction through efficient service delivery and attention to detail.
确保服务高效与细致,提升宾客满意度。 - Develop and implement operational strategies to improve profitability and efficiency.
制定及执行营运策略,以提升盈利能力与营运效率。 - Supervise, train, and motivate staff to achieve performance goals and maintain service standards.
监督、培训及激励团队,确保达成业绩与维持高水平服务标准。 - Manage budgets, control costs, and monitor overall hotel performance.
管理预算、控制成本,并监督酒店整体表现。 - Handle guest complaints and feedback with professionalism and prompt resolution.
以专业方式处理宾客投诉与反馈,迅速提供解决方案。 - Coordinate with the Sales & Marketing team to support room sales, corporate bookings, and promotional activities.
与销售及市场团队协调,支持客房销售、企业预订及推广活动。 - Ensure compliance with hotel policies, health and safety regulations, and statutory requirements.
确保遵守酒店政策、卫生安全条例及政府规定。
Requirements / 任职要求
- Diploma or Degree in Hospitality Management, Business Administration, or related field.
拥有酒店管理、工商管理或相关专业文凭或学位。 - Minimum 5 years of hotel management or operations experience.
至少五年酒店营运或管理经验。 - Strong leadership, interpersonal, and problem-solving skills.
具备卓越的领导力、人际沟通及问题解决能力。 - Excellent command of English, Mandarin, and Bahasa Malaysia.
良好的中、英及马来文沟通能力。 - Able to work independently, handle pressure, and make sound operational decisions.
能独立工作,抗压能力强,并能作出专业营运决策。 - Willing to work on weekends, public holidays, and flexible hours as required.
能配合弹性工作时间,包括周末及公共假期。
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