Customer Service Executive

2 weeks ago

Petaling Jaya, Selangor, Malaysia Safeguards Secure Solution Sdn Bhd Full time 30,000 - 40,000 per year

Key Accountabilities:

  • Manage incoming customer enquiries - first point of contact for customers seeking assistance over the phone and email.
  • Log call as per procedures - issuing FLM/SLM tickets.
  • Monitor machines status using the system.
  • Provide solutions to customers according to the problem report by customers.
  • Identify and escalate unresolved issues to related party or next level support.
  • Responsible and act as ticket owner to monitor the progress of the next level support to comply response in within the SLA.
  • Follow up and update customers status and information.
  • Escalate on any feedback or suggestion by customers to the appropriate internal team.
  • Prepare data and monthly report for management.

Job Requirement:

  • Must possess at least minimum Diploma Holder in any related field studies.
  • Must be willing to work odd hours, on public holiday and shift rotation.
  • Good in communication skills and fluent in Bahasa Malaysia and English.
  • Must have knowledge in computer operating system, Microsoft Office (eg: Excel).
  • Practice good teamwork in within department and cross department/unit.
  • Customer-oriented and able to provide good customer service.
  • Excellent communication and negotiation skills.
  • A structured thought process with a great sense of urgency.
  • Able to work independently with minimal supervision.

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