Service Order Administrator

1 day ago

Ipoh, Perak, Malaysia Fair Work (M) Sdn. Bhd. Full time 80,000 - 120,000 per year

The Service Order Administrator plays a key role in supporting post-sales operations by managing RMA service requests, order processing, and customer billing activities. This role ensures accuracy and efficiency in customer service transactions, contributing to a seamless experience for both internal teams and external customers.

Key Responsibilities

  • Manage post-sales service activities, including RMA processing, service billing, and repair/replacement coordination.
  • Verify customer and order details for accuracy and ensure compliance with internal booking policies.
  • Maintain and update the Install Base for customer assets.
  • Perform customer master data maintenance — including account setup, data cleansing, and updates.
  • Collaborate with the Field Service Team to handle incoming service requests, parts orders, and delivery inquiries.
  • Liaise with shipping and logistics teams to monitor and track shipment status.
  • Manage escalations for urgent customer cases and down-system situations.
  • Enter all service orders into the ERP system promptly and maintain proactive communication with customers.
  • Provide order status updates and tracking information to both internal and external stakeholders.
  • Resolve backlog issues, including order holds, configuration discrepancies, and PO requirements.
  • Support month-end and quarter-end closing to meet corporate and regional financial goals.
  • Participate in process improvement and departmental projects as assigned.

Qualifications & Requirements

  • Bachelor's Degree in Business Administration, Supply Chain, or a related field.
  • Minimum 4 years of experience in Customer Service or Order Management roles within a complex or multinational environment.
  • Strong attention to detail, accuracy, and commitment to operational excellence.
  • Excellent verbal and written communication skills in English.
  • Highly organized with the ability to manage multiple priorities effectively.
  • Proficient in Microsoft Office; experience with Oracle and is an added advantage.
  • Must be able to work US hours and weekends when required to support global operations.

Job Type: Full-time

Pay: RM5, RM10,000.00 per month

Work Location: In person

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