Resort Manager

2 days ago

Port Dickson District Negeri Sembilan, Malaysia EXSIM HOSPITALITY BERHAD Full time 180,000 - 300,000 per year

Overview

We are seeking an experienced and dynamic Resort / Hotel Manager to lead the overall operations, performance, and profitability of our hotel. This role requires a strategic leader with proven sales experience, exceptional guest service standards, and the ability to lead multidisciplinary teams to achieve operational excellence. Candidates with experience in hotel opening setup and/or hotel sales will be given preference.

What you'll be doing

  • Oversee daily hotel operations, ensuring smooth coordination across Rooms, F&B, Housekeeping, and Maintenance. Implement SOPs, service standards, and operational controls to maintain efficiency and quality.
  • Deliver exceptional guest experiences by maintaining high service standards and resolving issues promptly.
  • Drive financial performance by managing budgets, monitoring revenues/expenses, and implementing cost-control measures.
  • Conduct market research, competitor analysis, and pricing reviews to ensure competitive positioning. Collaborate with Sales & Marketing to increase occupancy, revenue, and market presence.
  • Develop and execute sales strategies targeting corporate, leisure, travel agents, online channels, and group business.
  • Set performance goals, conduct evaluations, and build a strong team culture
  • Lead, train, and motivate staff to achieve service excellence and operational efficiency.
  • Implement proactive strategies to strengthen the hotel's market position and long-term growth.
  • Support and manage hotel pre-opening setup arrangements, including operational readiness and team preparation.
What we're looking for
  • Bachelor's degree in hospitality/business or equivalent experience.
  • 5+ years of resort or hotel management experience, with strong sales background.
  • Hands-on experience with hotel pre-opening operations is a strong advantage.
  • Strong financial acumen and proven track record in revenue growth.
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to thrive in a fast-paced and competitive hospitality environment.

Join us and play a key role in shaping the success and reputation of our hotel in the competitive hospitality market.

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