Customer Service Representative

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia VDart Malaysia Full time

This is a WFH Opportunity (Required to only attend 10 days training at Taman Tun Dr Ismail) - 24/7 rotational shifts - Immediate Joiners only will be shortlisted

RESPONSIBILITIES

* Respond to customer queries in a timely and accurate way, via chat

* Identify customer needs and help customers use specific features

* Update our internal databases with information about issues and useful discussions with customers

* Monitor customer complaints on social media and reach out to aid

* Share feature requests and effective workarounds with team members

* Inform customers about new features and functionalities

* Follow up with customers to ensure their technical issues are resolved

REQUIREMENTS

  • Min 1 year experience as a Customer Support or similar CS role (Live Chat)
  • Familiarity with Cryptocurrency industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • SPM and above
  • Mandarin proficiency is required


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