Training and QA Executive

1 day ago

Klang, Selangor, Malaysia Huo Long Malatang Sdn Bhd Full time 36,000 - 54,000 per year

Training & Quality Assurance Executive

Location: Klang Valley (Based at HQ Office – Puchong)

Employment Type: Full-Time

Department: Operations / Quality Assurance

Reports To: Operations Manager & HQ OS

Salary Range

RM3,000 – RM4,500 per month

(Depending on experience, plus performance bonus and staff benefits)

About the Role

We're seeking a Training & Quality Assurance Executive to ensure consistent food quality, service standards, and brand experience across all our outlets in the Klang Valley.

You will play a key role in developing training systems, conducting quality audits, and maintaining operational excellence that reflects our Q.U.A.L.I.T.Y core values — Quality, United We Stand, Accountability, Leadership, Integrity, Transparency, Yes-Approach.

Key Responsibilities

  • Develop, implement, and manage comprehensive training programs (onboarding, service standards, food handling, halal compliance, etc.).
  • Conduct outlet visits to monitor quality, hygiene, and service consistency across all Klang Valley outlets.
  • Audit and evaluate outlets on SOP compliance, food safety, and operational efficiency; report findings to HQ.
  • Work closely with outlet leaders and the Operations team to identify performance gaps and improvement areas.
  • Collaborate with the product development to ensure new menu rollouts meet brand standards.
  • Prepare detailed QA and training reports, tracking KPIs such as audit scores, training completion, and customer satisfaction.
  • Lead pre-opening training and quality setup for new outlets.
  • Update and maintain training manuals, SOPs, and QA documentation.
  • Coach outlet teams to uphold excellence and accountability in day-to-day operations.

Requirements

  • Diploma / Degree in Hospitality, F&B Management, Quality Management, or related field.
  • Minimum 2 years experience in F&B training, quality control, or operations.
  • Strong understanding of food hygiene, safety standards, and halal practices.
  • Excellent communication, leadership, and presentation skills.
  • Analytical and detail-oriented, with a passion for continuous improvement.
  • Able to travel between outlets within Klang Valley.
  • Bilingual (English & Bahasa Malaysia); Mandarin is an advantage.

Why Join Us

  • Be part of an ambitious, fast-growing F&B group with multiple brands.
  • Opportunity to build a company-wide training and QA system from scratch.
  • Performance bonuses and growth opportunities as the company expands.
  • Positive and transparent working culture that values quality and teamwork.
  • Staff meals and employee discounts provided.

How to Apply

If you are passionate about training, love working with people, and care deeply about food and service quality — we'd love to meet you.

Submit your resume and tell us about a training or QA project you're most proud of.

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