Support Engineer, Technical Operations

2 weeks ago

Subang Jaya Selangor, Malaysia Systex Asia Sdn. Bhd. Full time 60,000 - 120,000 per year

Job Family: Operations / eXpert Operation Center (XOC) / Technical

Reporting: Assoc Manager, Technical Operations

Functions/Responsibilities:

Part of the Managed Services team in supporting the IT Infrastructure. Your responsibilities include technical administration, support and implementation. You are expected to work with our client to ensure IT Support Services are delivered based on the agreed service level definition, and you are expected to be a fast learner and to acquire technical implementation skills as and when needed due to business requirements. You need to have strong analytical and problem-solving skills to excel in supporting our customers.

  • Proactively monitor the performance of servers, applications, and security systems to ensure optimal operation.
  • Identify, document, and resolve technical issues under Incident Management protocols.
  • Ensure all tasks are executed within agreed service levels, including Service Requests, Incidents, Changes, and Patch Management.
  • Continuously assess systems for potential enhancements and recommend improvements for deployment.
  • Prepare, maintain, and share progress reports with both customers and internal operations teams.
  • Participate in a 24/7 on-call standby to support operations.
  • Any other ad-hoc tasks assigned.

Performance Requirements:

  • Ability to prioritize effectively and work with a sense of urgency.
  • Ability to work independently with a significant "attention to detail."
  • A team player who effectively communicates with teammates and superiors.

Technology Competencies and Experience Requirements:

  • Experience in Identity Management – Microsoft Active Directory and Entra ID.
  • Experience in Cloud/Virtualisation Platform (e.g. Azure, AWS, GCP) and some hands-on skills in scripting language (e.g PowerShell, Python)

  • Possesses experience in at least one ot the following areas:

  • i. Network technologies (e.g. Cisco, Fortinet, NetScaler, PalaAlto)

  • ii. Microsoft 365 ecosystem (e.g O365, Intune, Defender, SharePoint, Exchange)
  • iii. End User Computing solutions (e.g Citrix, Microsoft, ManageEngine)
  • Demonstrates a resourceful, self-driven, and responsible approach to work, with strong technical competency.
  • At least 2 years of relevant working experience in infrastructure support is required for the position.

Education or Certification:

  • Minimum a Diploma in IT / Computer Studies or equivalent.
  • Relevant technical certification from the vendors (Citrix, Microsoft, Veean, Acronis, Broadcom, Cisco, Fortinet) is advantageous.
  • Information Technology Infrastructure Library (ITIL) foundation certification.
  • Good Spoken & written proficiency in English, with Mandarin will be an advantage. Mandarin-speaking candidates are preferred.

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