Operations | Forwarding | Customer Relations Executive

1 week ago


Gelang Patah, Johor, Malaysia IFL INFINIA SDN BHD Full time 30,000 - 60,000 per year

Hi there We are a company specializing in cross-border logistics between Singapore, Malaysia and Thailand. We are looking to welcome a new member into our Operations Department

We are currently hiring for 3 position for our Hub in Gelang Patah, Johor.

Operations Executive:

  • Liaising with customers for truck bookings
  • Processing new shipments received from customers
  • Liaising with partner offices within Malaysia and HQ in Singapore
  • Communicating with drivers on shipment updates
  • Tracking shipments and updating customers on collection/delivery timings
  • Prepare shipment reports when required

Customer Relations Executive:

  • Act as the primary point of contact for customer inquiries, shipment tracking, and delivery updates.
  • Coordinate shipment bookings and logistics schedules according to customer requirements.
  • Work closely with operations and warehouse teams to ensure timely pick-up and delivery.
  • Handle customer complaints and service issues promptly, ensuring resolution and satisfaction.
  • Build and maintain long-term relationships with key clients through proactive communication.
  • Monitor and follow up on shipments, delays, and delivery exceptions.
  • Collect and analyze customer feedback to improve service quality and operational efficiency.
  • Maintain accurate records of customer interactions, orders, and service performance.
  • Support sales and operations teams in onboarding new customers and ensuring service consistency.

Forwarding Executive:

  • Coordinate and monitor all land transport shipments, including local and cross-border deliveries.
  • Plan truck allocation, routing, and delivery schedules according to customer requirements.
  • Liaise with drivers, transport partners, and customers to ensure timely pick-up and delivery.
  • Prepare and verify transport documents such as delivery orders, consignment notes, and manifests.
  • Handle customs documentation and clearance processes for cross-border shipments.
  • Communicate proactively with customers regarding shipment status, delays, or delivery issues.
  • Work closely with warehouse and operations teams to ensure cargo readiness and accuracy.
  • Maintain proper shipment and transport records for reporting and audit purposes.
  • Assist in resolving service issues and provide support to improve operational efficiency.
  • Coordinate with finance for transport billing and verification of freight charges.

Job Requirements:

  • Education: Diploma or Bachelor's Degree in Logistics, Supply Chain, or related field.
  • Experience: 1-3 years in the same positions applied.
  • Able to start immediately or within short notice preferred.
  • Self-motivated, able to work independently and in a team.
  • Strong communication and coordination skills.
  • Proficient in Microsoft Office and Logistics Management Systems.


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