Vending Machine

2 weeks ago


Kuala Lumpur, Kuala Lumpur, Malaysia Aeon Delight Malaysia Sdn Bhd Full time 30,000 - 60,000 per year

Job Summary:

Responsible for ensuring the smooth operation, maintenance, and technical support of vending machines across various locations. This role combines first level support - hands-on technical troubleshooting with operational oversight to maintain high service standards and customer satisfaction, and escalation issues to supplier for permanent solution

Key Responsibilities:

Technical Support & Maintenance:

  • Diagnose and resolve hardware and software issues in vending machines.
  • Perform routine maintenance, repairs, and upgrades to ensure optimal machine functionality.
  • Collaborate with manufacturers and vendors for technical assistance and parts replacement.
  • Set up and configure new vending machines, including programming and testing

Operational Oversight:

  • Monitor machine performance
  • Maintain accurate records of service calls, maintenance activities, and inventory usage.
  • Conduct regular inspections / audit to ensure machines are clean, stocked, and compliant with company standards.

Customer Service:

  • Respond to customer inquiries and service requests promptly.
  • Provide guidance on machine usage and resolve complaints effectively.
  • Escalate unresolved issues to appropriate departments when necessary

Training & Development:

  • Train new Operator and team members on vending machine operations and customer service protocols.
  • Stay updated on industry trends and new technologies to improve service delivery.

Required qualifications:

  • Passed SPM,  diploma or equivalent; technical certification preferred.
  • Proven experience in technical support or maintenance, ideally in the vending industry.
  • Strong mechanical and electrical skills, including familiarity with handheld devices and vending software.
  • Proficiency in Microsoft Word & Excel. Power BI is a plus.
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple tasks.
  • Valid driver's license and reliable transportation.


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