Receptionist / Customer Service

1 day ago

Kuala Lumpur, Kuala Lumpur, Malaysia INTERPLEX GROUP OF COMPANIES Full time 25,000 - 50,000 per year

About The Hood

The Hood is a vibrant community sports hub dedicated to promoting active lifestyles and social connections through sport. Our modern facility features world-class courts for pickleball, paddleball, and badminton, designed for players of all levels to enjoy. We aim to create a welcoming space where people come together to play, compete, and build friendships.

At The Hood, we believe sports should be fun, inclusive, and inspiring. Our team is passionate about delivering excellent service, hosting exciting events, and growing a dynamic sports community in the heart of the city. Join us and be part of a fast-growing brand that's redefining recreational sports in Malaysia.

Key Responsibilities:

1. Front Desk Management

  • Greet and welcome customers and visitors in a professional and friendly manner.
  • Answer phone calls, WhatsApp, emails, and respond to inquiries promptly.
  • Manage check-in/check-out process for customers and guests.
  • Provide information about facilities, membership, promotion and events.

2. Customer Service

  • Provide information about sports center facilities.
  • Assist customers with bookings, membership registration, and payments.

  • Handle basic complaints or concerns and escalate to the manager if needed.

  • Booking & Administration

  • Handle membership sign-ups, renewals, and upgrades.

  • Manage booking system for courts, facilities, and events.
  • Ensure customer records and membership details are accurate and updated.
  • Maintain proper filing, documentation, and daily reports.

  • Assist with cancellations, rescheduling, and payments.

  • Cashier Duties

  • Process payment (cash, card, e-wallet) for bookings, retail, and F&B items.

  • Handle daily cash float, ensure accuracy in end-of-day cash balancing.
  • Issue receipts and maintain accurate transaction records.
  • Prepare daily sales and booking reports.

5. Facility Coordination & Service Promotion

  • Introduce and promote wellness facilities to customers.
  • Provide guidance on proper usage, safety, and benefits of each facility.
  • Encourage customers to explore add-on services and packages.
  • Coordinate with customer service, operation, and housekeeping team to ensure facilities are ready and clean.
  • Upsell and cross-promote Retail and F&B offering (healthy meals, drinks, snacks) available at the premises.

6. Facility & Event Support

  • Coordinate with operations team to ensure smooth facility usage.
  • Assist in sports events, tournament, and member engagement activities.
  • Ensure front desk and public areas remain tidy and professional.

7. Team collaboration

  • Work closely with management teams.
  • Support sales and marketing campaigns when needed.
  • Contribute ideas to improve customer experience.

8. General Support

  • Assist in promoting on going events, promotions, and membership packages.
  • Support management in administrative tasks when required.
  • Maintain reception area cleanliness and presentability at all times.

Required Qualifications:

Candidate must possess at least SPM or equivalent qualifications.

Strong working knowledge in MS Office.

Proficient in English, Bahasa Malaysia, Mandarin is an added advantage.

High level of integrity and professionalism.

Ability to work independently and as part of a team.

Fresh graduates with strong passion to learn are encouraged to apply.

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