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Customer Service

2 months ago

Malaysia Fatihah Food Enterprise Full time

Responsibilities:- Comprehend customer inquiries and provide responses through the non-voice channel: chat and email.- Grasp customer inquiries, ensuring they receive answers or are directed to the appropriate support channel.- Handle customer escalations, ensuring timely responses, tracking, and necessary further escalation.Requirements:- Able to communicate effectively with customers in a friendly and polite manner following the clients processes- Able to read, write, and speak fluently and spontaneously in both English and, Mandarin or Cantonese- Open for SPM (minimum 2 years in CS)- Open for fresh graduate (Diploma and Degree)