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Admin role

3 months ago

Malaysia UTS Marketing Solutions Sdn Bhd Full time

Job HighlightsBasic salary monthly + incentive Office hour/ Back-end roleClose to LRT/MRT stationImmediate hiringMinimum SPM/SKMFresh graduate are welcomed to apply as training givenJob Description:-To conduct call monitoring on the calls that have been made by the respective telemarketers to ensure sales obtained comply with tele-script and product features-To objectively assess and provide constructive feedback on the quality of phone handling skills of telemarketers according to preset criteria-Hold regular calibration sessions with the call center counterparts, provide constructive criticism and feedback on vital areas of call quality and performance-Benchmark our quality standard with the market trend on an on-going basis-Hold briefing sessions with telemarketers to ensure the quality objectives of call center and quality assurance scheme are adequately communicatedTrack daily productivityRequirements:-Candidates must possess at least a Higher Secondary, STPM, A Level, Pre-U, Professional Certificate, Diploma or Advanced/Higher/Graduate Diploma in any field-Required language(s): Bahasa Malaysia, Tamil-Computer literate-Ability to work independently as well as part of a team.-Training provided