Customer Support Specialist

1 month ago

Cyberjaya Selangor Malaysia Tech Mahindra ICT Services Sdn Bhd Full time

This position performs skilled consecutive, first-person interpretation.  Work is performed and reviewed under direct supervision, using well-defined policies and procedures.  Limited opportunity exists for exercising independent judgment and decision-making. An incumbent refers most problems to a supervisor and generally all non-routine problems.Provides meaning-for-meaning interpreting.Follows interpreter protocols as per training, policies, and procedures.Follows all policies and procedures related to information confidentiality and interpreter ethics.Attends all required training.Continuously improves vocabulary and specialized subject matter knowledge, as required for various clients.Maintains confidentiality as policies.

Title: Customer support/ TranslationProject: HealthcareType of role: Translation support between doctors and patients based in the USExperience range: 0 – 10 years (Fresh graduates are welcome)Open for high school/SPM/Diploma/degree holdersShifts: Permanent night shift, shift allowances provided (RM 25 per night)Transport allowance: RM 500 per month (pro-rated)Work location: Tech M, CyberjayaLanguage proficiency: Mandarin/Cantonese & Good EnglishFull time office mode5 days per week (Monday to Friday), regular Saturday & Sunday OffWorking hours: 9 PM to 6 AM/ 10 PM to 7 AMSkilled at communicating, both orally and in writing in Mandarin/Cantonese & EnglishBasic understanding of linguistics and different cultures.Skilled in adjusting to rapidly changing circumstancesAbility to react calmly and effectively in emergency situationsStrong attention to detail and accuracyAbility to work independently and skilled at exercising initiative within the parameter of company policies and procedures.

Shift allowances provided (RM 25 per night)Transport allowance: RM 500 per month (pro-rated)Coffee/hot drinks & snacksIn-patient Medical benefits up to 80K USD (for each individual), for self, spouse & children (if any).Out-patient Medical benefits up to 250 USD (for each individual), for self, spouse & children (if any).Optical benefit up to 120 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year for permanent/converted employee only.Dental up to 500 USD (for each individual), for self, spouse & children – Claimable after completion of 1 year for permanent/converted employee only.Annual Leave 10 days for first 2 years, 12 days after completion of 2 years (prorated).Medical Leave as per Labor law - 14 days.Bereavement leave – 3 working days in an event of death in the immediate family (Spouse, Children, parents).Maternity Leave – for 98 consecutive days for associates. To start not earlier than 30 days from the expected due date, or post the due date.Paternity leaves – 7 days

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