Manager, Customer Experience

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

Our CX Malaysia team is looking for our next Intern - an individual who is a self-starter, collaborative and passionate about scaling a fast-growing business. We love people who are proactive and are willing to go the extra mile to make our customers happy - this is our key to success! **Position Overview**: As an Intern at Food Market Hub, you will play a...

Builds strong and lasting relationships with customers and provides second-to-none customer service. Has responsibility for the end-to-end customer experience. Engages in constructive problem resolution and provides solutions. Acts and communicates proactively to keep customers informed of any issues or changes. Addresses root causes and seeks continuous...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

**Job Details** - Salary : Min RM 2,000 - RM 3,000 - Fixed Shift Allowance : RM500 - Contract : 1 year (view to extension based on performance) - Must be willing to work on 24-hour-rotation shift. **Responsibility** - Provide quality customer support (24/7) through LiveChat and Digital channels for our customers. - Monitor various company communication...

Contact Centre Customer Experience Support Full job description Job Highlights: **⁠ ⁠Customer Experience Support for the Automotive Industry** **⁠ ⁠Contact and Permanent Positions Available** **⁠ ⁠⁠Position will be based in Sunway/Subang** **Job Description**: **⁠ ⁠Execution of outbound calls to customers on service experience and...

Provide excellent support experience to customers via all relevant communication channels. - Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - Ensure first contact resolution and effective follow-up with Service...

**JOB REQUIREMENTS**: - Possess at least SPM/Diploma in any related field. - At least 1 year working experience. Fresh graduate are encourage to apply. - Excellent written and verbal communication skill. - Basic knowledge of Excel and Word. - Able to work in SS 13 Subang Jaya. **JOB DESCRIPTIONS**: - Managing incoming calls & customer service inquiries. -...

About the roleHead of Customer Service AMEA has a crucial role in enabling Next Level program objectives of closer to the market, and customers and simplifying, and digitizing. The role will play a big role in leading and managing the customer service team and deliverables through the transformation into a best-in-class service set-up in conjunction with...

**RESPONSIBILITIES** - Attending to overseas inbound & outbound enquiries (Sea Freight & Air Freight). - Attending local customers enquiries (Sales Accounts). - Sourcing rates with shipping liner (Via Sea Freight). - Preparing quotation via Sys Freight. - Support operation teams when they needed help from Sales Teams. - Managing new customer enquiries and...

We are hiring a talents who is able to facilitate, overseas and directs the customer implementation processes with internal & external stakeholder in Malaysia.Apart from the process, this role executes all implementation projects, including sustainability on quality and performance after customer implementation.Job Responsibility: Focuses on monitoring,...

**Responsibilities**: - Prepare quotations for customers and receive sales orders/ POs - Provide internal sales support to HQ including confirmations of sales, delivery orders and others sales related requirements - Providing customer support and maintaining a high level of customer satisfaction - Knowledgeable and experienced in computer software, hardware...

If you love people, look no further! You will have an exciting opportunity to connect with wide customer base, working in one of the most reputable express company - **KEX Express**! The **Customer Service - Call Center** will be **working in Subang Jaya, USJ 1 **(walking distance from BRT station - South Quay / USJ 1) and is responsible to handle all...

Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

**COMPANY'S NAME : Dr Ginny Clinic,** **LOCATION **:Lot3A, Jln USJ10/1J, Taipan Triangle, 47620 Subang Jaya, Selangor** **POSITION :Customer Service Officer** - **Responsibilities**:_ As a Customer Service Officer, you will be the face of our clinic, ensuring that each client receives exceptional service. Your ability to speak fluent Mandarin, English and...

_Position: Customer Service Officer_ Salary Package: - Salary RM2000-2800 - Performance incentive - Staff price for skin care and treatment - Job Location: Jln USJ10/1J, Taipan Triangle, 47620 Subang Jaya, Selangor_ - Responsibilities:_ As a Customer Service Officer, you will be the face of our clinic, ensuring that each client receives exceptional...

Responsibilities: - Strategic Sourcing Planning: Develop and execute a comprehensive sourcing strategy aligned with the division's objectives and business goals. Identify opportunities for cost savings, process improvements, and supplier relationship management. - Vendor Selection and Management: Identify and evaluate potential vendors, negotiate...

Job TitleCustomer Care OfficerJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...

Role : Production Support Engineer Organization : Production Support and Interface Solutions (PSI) Location : Selangor   Responsibilities 1. Provides Production Support (hardware and software) activities to Teradyne’s customers in Malaysia. This includes supporting test equipment troubleshooting and break-fixing, analyzing problems, and...

Location: Petaling Jaya, Selangor, MY Company: Nestlé Malaysia (Sales Division) Full-time Bachelor’s Degree 5+ years of experience **Position Summary** As a Customer Manager, you will be needed to deliver accelerated sales, market share targets through creating, selling and executing the category commercial elements of customer Joint Business Plan with...