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Team Lead- Customer Service

3 months ago

Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

Position:
Team lead

  • Customer Service
  • English (Global Payment)

Location:
Kelana Jaya, Malaysia.

Salary Range:
RM5,500 - RM6,500

Language:
English (Malaysian)

Specialization:
at least 1 year Team Lead experience. Must have Global Payment, Financial Customer Complain background

Target Onboarding Date:

ASAP

Type:
Full-time

Shift: 24/7

Responsibilities:

  • Provide mentorship, guidance, and career development to members of their team. Lead a high
- performing team through an exciting transition to build problem solving, critical thinking, analytical and

technical capabilities which will enable the department to develop deeper, more scalable solutions.

  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and
sharing results.

  • Deliver projects involving quantitative analysis, industry research, and strategy development, working
directly with global cross-functional teams to problem solve analytical approaches and develop solutions.

  • Identify actionable insights, suggest recommendations, and influence team strategy through effective
communication.

  • Set clear sales targets, both individual and teambased, and work towards achieving and exceeding these
goals.

  • Managing the daytoday activities of the team.
  • Empowering team members with skills to improve their confidence, product knowledge, and
communication skills.

  • Conducting quarterly performance reviews.

Requirements:

  • Bachelor's degree or equivalent diploma
  • Minimum 23 years of people management experience as TL.
  • Must have BFSI, AML and KYC experience.
  • Has the ability to deliver feedback and coaching to team members basis the collected data from Quality
monitoring and reporting development plan to stakeholders in an actionable format.

  • Must be able to spot trends and tendencies with data and drives team to look for insights.
  • Strategic thinker with strong analytical and creative problemsolving skills
  • Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders
on action plan execution.

  • Significant experience in a complex fast paced environment
  • Passion for ensuring an excellent user experience

Job Types:
Full-time, Permanent

Pay:
RM6, RM6,500.00 per month

Application Question(s):

  • What nationality are you?
  • How many years of experience in a BPO Company and mention the BPO Companies?
  • Do you have Minimum 23 years of people management experience as Team Lead (How many)?.
  • Must have: Do you have BFSI, Anti Money Laundering and KYC experience (Mention)?
  • The salary is fixed, not negotiable, the max salary is RM6500, are you okay with it?
  • The role is urgent, how soon can you join (Notice Period)?