ポジション名:customer Support
2 weeks ago
Position Title:
Customer Support (Japanese)
Training will be provided after joining, tailored to each individual's level of understanding, so please rest assured. The contract is renewed annually, with many instances of renewal based on performance.
The dress code is flexible, and internal events are held to create a vibrant work environment for our employees.
- Respond to inquiries from advertisers, provide guidance on account setup, and offer basic optimization suggestions to promising advertisers. Handle inquiries from existing advertisers and provide solutions.
- Analyze the performance of each account and create, propose, and implement optimal actions
This includes:
- Upselling accounts
- Sharing and proposing applicable methods
- Proposing contract details/budget/targets
- Maintain the quality of services provided based on set qualitative and quantitative performance metrics.
- Communicate appropriately with internal departments of advertisers and clients (such as advertising review, finance, and planning).
- Utilize the client's internal resources (POC/accumulated data/selfservice project manager/advertising platform/advertising delivery/sales CRM platform) to support the development of service features, delivery methods, and account management strategies.
Desired Skills and Experience
Must-Have:
- At least 1 year of experience in customer service
- Interest and motivation in inside sales
- Bachelor's degree
- Businesslevel English
Personality Requirements:
- High problemsolving and analytical skills
- Ability to work in a fastpaced environment
Pay:
RM10, RM14,000.00 per month
Schedule:
- Afternoon shift
- Day shift
- Rotational shift
Supplemental pay types:
- Performance bonus
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