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Banking Operations

3 months ago


Bandar Utama, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

Roles and Responsibilities

  • Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.
  • Use advanced data analytics to explore operations issues/opportunities, uncover insights and/or identify targeted areas for efficiency improvement and risk mitigation.
  • Ensure daytoday operations comply with the regulatory and internal requirements.
  • Leverage on technology to drive high degree of digitalisation and scalability.
  • Analyse potential pitfalls across the process cycle for product launches and system roll out, which may impact operations effectiveness.
  • Drive higher degree of effectiveness of control measures. Use big data analysis to discover patterns and potential hot spots
  • Drive iterative process improvements and work closely with cross functional teams to close the process risk gaps.

Requirement

  • Passionate about solving problems possesses a relentless need for investigation and data exploration. Use your problemsolving skills to foresee obstacles and proposed changes to the operation process.
  • At least 3 years of experience in Card operations, journey mapping and process optimization
  • Strong foundation in design thinking and human centric methodologies
  • A sharp eye for identifying weak points in processes and work flow structures.
  • A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights
  • An excellent communicator with topnotch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports
  • Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation
  • Comfort in dealing with ambiguity and operating in a fastchanging, unstructured environment
  • Leadership and mentoring skills.
  • Confidence in your abilities to lead organizational change.

Basic Salary:
Up to RM 4,500

Shift Allowance:
Up to RM 425

Pay:
Up to RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Application Question(s):

  • Please provide your availability/ notice period.

Experience:

- banking card operations: 2 years (preferred)