Global Tour Coordinator

2 weeks ago


Bukit Bintang, Malaysia Miki Travel Sdn Bhd Full time

About the Job
The position is responsible for hotel booking management, from when the reservation is placed until after service completion.

Acts as intermediary between Sales offices in Asia & hotel partners across Europe to deliver all hotel related services to the group travelers.


Job Responsibility

  • Process booking amendments to hotels per Sales' requirement within timeline & SLA.
  • Update confirmation & information accurately in the inhouse system based on hotel's feedback.
  • Monitor ongoing live booking screen & ensures everything is confirmed within Sales' expected lead time.
  • Attend inquiries from Sales for hotel matters related to live bookings.
  • Liaise with hotel partners and/or other MIKI offices to provide answers to Sales in a timely manner.
  • Deliver important additional information about the incoming groups/clients to related hotels per Sales' requirement.
  • Perform detailed investigation based on reports coming from clients.
  • Assist hotel partners by getting feedback from Sales in case of valid complaints from hotels.
  • In both cases, negotiate diplomatically with hotel partners & Sales until a satisfactory outcome is reached for all parties involved.
  • Negotiate penalty charges or complimentary upgrades with hotels to minimize costs incurred by MIKI.
  • Prepare complete documentation for prepayments, additional invoices, and refunds form for manager's approval.
  • Maintain the general shared database & case reports related to the assigned region.

Requirements:

  • Diploma / Degree holder in Tourism/Hospitality Management or any related field
  • Fresh graduates are encouraged to apply
  • Experience within the travel industry is preferable
  • Fluent in spoken and written English
  • Excellent attention to detail
  • Good communication skills
  • Good organizational skills and prioritizing skills
  • Good analytical skills
  • Being able to adapt and be positive to any changes
  • Professional attitude
  • Strong work ethics
  • Ability to work independently and within the team

Job Types:
Full-time, Permanent

Salary:
RM3, RM4,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Early shift
  • Evening shift
  • Monday to Friday

Supplemental pay types:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Application Question(s):

  • What is notice period?
  • Can you work 9am to 5.30pm OR 3.30pm 12am?

Education:

  • Diploma/Advanced Diploma (required)

Language:

  • English (required)

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