Customer Support Executive

1 week ago


Kota Damansara, Malaysia Reeracoen Malaysia Full time

Job Function:
Custmer support/service

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Industry: IT/Telecommunications

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Job Description:

  • As the first line support for network service including overseas locations, receive inquiries from customer and arrange support to service carrier and vendors in English and Japanese.
  • Record the troubleshooting steps and actions taken of an incident or request to the ticketing system.
  • Perform Escalation and reporting to supervisor.
  • Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products.
  • Create & handling all tickets pertaining to customer cases & follows up closely until case resolved.
  • Working closely with Sales & Level 2 support team members for client contract's expiration & further technical assistance.
  • To exceed customer's expectation in term of customer services & accurate information. Work in a team to achieve the required KPI elements and SLA.
  • License issue and provision to customer.
  • Periodic Maintenance Announcement.
Product URL

  • Career path support to be IT engineer after gaining IT experience and developing knowledge through the daily job as well as internal training.
  • Business trip opportunities and new carrier support in other IIJ ASEAN offices once you gained greater experiences and developed your IT skills.
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Requirement:

  • N2 or N1 level of Japanese Speaking (No qualification required)
  • Fluent in English
  • Documentation skill (Microsoft Office)
  • Fresh grad(who has internship experience) if can start working immediately also welcome to apply
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Other Language: English, Japanese

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Benefit:

  • Salary RM5,000 8,000
  • Shift Allowance+Public Holiday&Weekend Allowance RM700
  • Language Allowance RM
  • Bonus (1month basic)
  • Salary increment per year
  • AL 14 days
  • MC 14days
  • Medical benefits: Group insurance policies
  • EPF
  • SOCSO
  • EIS


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