Customer Support #immediatehiring
2 weeks ago
Locations:
IOI Putrajaya / Damansara Uptown
Salary Range: 2.5k-2.9k
Working Hours 6 days working 5am / 6am ( Per day total hours 8 hours) Sat (Half day) / Sunday Off
Job Summary :
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards.
Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.Responsibilities:
- Customer Support; Customer management; Account Creation; Basic Process Onboarding; Bookings; Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Proactive Prevention; Tracking
- A contract position based in Putrajaya that handles Australian market.
- To handle customer requests, exceptions, inquiries about package pickup, deliveries, promote and respond tom question about products and services with the objective to maximize customer satisfaction
- Able to solve customer's problem and complaints.
Job Requirements
-
Excellent command of the English language:
- Passionate in providing outstanding customer experience
- Enjoy communicating with customer via telephone
- Able to adapt with fast pace working environment
- Ability to multitask and navigate between various systems while communicating via headset at stationed desk
- Working hours : Minimum 44 working hours per week excluding meal break
- Working days : Mon-Sat (Off on Sunday), including all Malaysian Public Holidays
- Operations hours: 5am 3pm / 6am 4pm (Mon-Fri). 5am 2pm (Sat)
Shift Pattern : Staggered hours:
- OT allowance
PH Allowance
Job Type:
Contract
Contract length: 6 months
Salary:
RM2, RM2,800.00 per month
Application Question(s):
- Be able to join 16th November ?
Experience:
- Customer service: 1 year (preferred)
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