IT Helpdesk Support

**Position: (IT Helpdesk Support/ IT Support level 2) (US Market)** **Location: Shah Alam** **Tenure: 2 years contract (Renewable basis)** **Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)** **Salary: up to RM 4500 ( Negotiable) + RM 900 ( Shift allowance + Training allowance)** **Responsibilities**: - Resolve technical issues...

**Summary** - Manage IT Helpdesk services - Attend 1st level IT general technical support (technical & SAP system) - Maintain reports and system documentations **Responsibilities**: - Provide first level support on IT hardware and software to users in EON HQ and branches - Log all calls received into Helpdesk system and ensures fast response to customer...

Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS...

HELPDESK SUPPORT ENGINEERJob descriptionHandle customer inquiries and 1st level troubleshooting problems.Ensuring all customer support functions are completed within the service turnaround time.Properly escalate unresolved queries to the next level of support.Follow up on outstanding requests and ensure timely resolution.Log all help -desk interactions and...

Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker, Network Printers, Networking** ,**Installations & Troubleshooting.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS...

Malaysia **Experience**: Technical Helpdesk Associate (SHD) **Skills**:Technical Helpdesk Associate (SHD) - Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools - Use appropriate troubleshooting techniques by using the relevant FAQ‘s and...

**Responsibilities**: - _Provide first-level technical support to end-users, ensuring timely resolution of issues. _ - _Document all support interactions and resolutions in the ticketing system. _ - _Collaborate with internal teams to escalate complex issues and coordinate solutions. _ - _Conduct remote troubleshooting and guide users through step-by-step...

**Job Overview** In this role you'll be responsible for overseeing the daily operations of Helpdesk/Technical support team. This position requires leadership role and provide 2nd level troubleshooting to users’ queries/incidents ensuring SLA/KPIs are met. **Key Responsibilities/Accountabilities** - Oversee the day-to-day operations of the IT Helpdesk and...

MalaysiaExperience: Technical Helpdesk Associate (SHD)Skills:Technical Helpdesk Associate (SHD) Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools Use appropriate troubleshooting techniques by using the relevant FAQ's and tools to identify...

Hi, our client's is currently looking for anyone interested to joined their team as customer support consultant specifically in their call center department. This is a junior level position that offers the opportunity to hone skills as a Helpdesk support professional. Handle Customer enquiry via telephone to provide information and assistance (Mainly...

Help Desk & IT Support (Information & Communication Technology) Work with a team running 24x7 operations Log all phone calls in the Helpdesk System Handle 1st and 2nd level support on desktops, servers and network related issues via phone and remote Manage and troubleshoot problems/incidents promptly following established procedures Escalate service...

Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking - Provide desktop support for users - Troubleshoot and resolve - Escalate and coordinate with other IT departments as required - Japanese to English and vice versa translation - Any other work assigned by the Supervisor -...

MalaysiaExperience: Technical Helpdesk Associate - Japanese speaakingSkills:Technical Helpdesk Associate - Japanese speaaking Provide desktop support for users Troubleshoot and resolve Escalate and coordinate with other IT departments as required Japanese to English and vice versa translation Any other work assigned by the Supervisor Support through...

Company Background: As market leader for vehicle leasing for more than 40 yrs. Location: Shah Alam Mon to Fri 8.30am to 6pm Benefit: Health Insurance, Performance Bonus, Free Snacks Coffee / Tea ++The Roles: Delivering daily technical assistance at level 1 and level 2 to endusers within the business. Deliver prompt IT support to users and affiliated...

Hi, our client's is currently looking for anyone interested to joined their team as customer support consultant specifically in their call center department. This is a junior level position that offers the opportunity to hone skills as a Helpdesk support professional. - Handle Customer enquiry via telephone to provide information and assistance (Mainly...

Malaysia **Experience**: desktop,Network Engineer,system Engineer,Japanese speaking Customer support **Skills**:desktop,Network Engineer,system Engineer,Japanese speaking Customer support - Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available...

MalaysiaExperience: desktop,Network Engineer,system Engineer,Japanese speaking Customer supportSkills:desktop,Network Engineer,system Engineer,Japanese speaking Customer support Provide technical support on operational or maintenance of a personal computers/Applications/ other products/ peripherals using documented procedures and available tools Use...

Malaysia **Experience**: Technical Helpdesk Associate - Japanese speaaking **Skills**:Technical Helpdesk Associate - Japanese speaaking **Required - Technical skills** - Basic technical knowledge of PC and OS. - Basic technical knowledge of the installation of SW and device driver. - Basic technical knowledge of adjusting mechanical machines, such as...

Position: (IT Helpdesk Support/ IT Support level 2) (US Market)Location: Shah AlamTenure: 2 years contract (Renewable basis)Working Hour/ Days: 5 working days (Fixed Night shift 9 pm - 6 am)Salary: up to RM Negotiable) + RM 900 ( Shift allowance + Training allowance)Responsibilities: Resolve technical issues related to enterprise GIS servers using the right...

**Responsibilities**: 1) Provide helpdesk support and resolve problem to end user. 2) Responsible for Desktop, Laptop and Printer Infrastructure, Networking and other IT Systems issue. 3) Resolve all incidents, problems and changes in line with service level expectations ensuring all end-users and stake-holders affected are kept up-to-date on status where...