Customer Service
1 week ago
Company background
:
In this Role, you'll get to
:
- Professionally handle high volume of inquiries from clients and customers.
- You will be accountable for meeting individual (KPIs) and team goals.
- Understand and deliver business strategies and improve customer services through the execution of selfservice.
- Continuously identify work process improvements.
- Communicate to Team Leaders and (or) Manager.
- Perform officebased administrative duties whenever required.
- Must demonstrate high degree of integrity and confidentiality
- Maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
What you'll Need to Succeed
:
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We are looking for individuals that have an excellent command of spoken and written English, Mandarin or Cantonese.
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Minimum Diploma and Degree experience in any industry. Fresh Graduates are welcome to apply.
:
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SPM holder at least 1 year of working experience in customer service roles and in contact center environment is desirable.
:
- Personality traits
- Good attitude, enthusiastic, detailoriented, responsible, trustworthy, ethical and goal focused.
Customer service skills
- Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.
- Analytical thinking and high problemsolving skills.
- Stress tolerance and able to work under pressured environment.
Willing to work in shift rotations (am/pm/midnight shift) to ensure we have 24/7 service levels.
:
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Able to work on public holidays and weekends.
- Required to have own transportation arrangement because we are in 24 hours operations.
Job Type
:
Permanent
Salary
:
RM3, RM4,200.00 per month
Benefits
:
- Dental insurance
- Opportunities for promotion
- Professional development
Schedule:
- Holidays
- Rotational shift
- Weekend jobs
Supplemental pay types:
- Yearly bonus
Education
:
- Diploma/Advanced Diploma (preferred)
Experience
:
- Customer service: 1 year (preferred)
Language
:
- Cantonese (preferred)
- Mandarin (preferred)
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