HR Services, Talent

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia BASF Asia-Pacific Service Centre Sdn. Bhd. Full time

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF

Objectives of the Position

  • Seek to understand business needs and provide support to a range of HR processes and programs within talent acquisition, talent management and mobility.
  • Offer daytoday support to service recipients on HR inquiries, work collaboratively with others and perform researches on market insights and talent acquisition to provide resolutions.
  • Participate process improvements, automation, and digitalization measures to offer best service delivery experience

Main Areas of Responsibilities and Key Activities
Operational Excellence

  • Ensure data quality and data integrity for talent acquisition, talent management and mobility.
  • Manage and execute all activities related to the hiring and administration of leasing and fixed term contractors including recruitment, liaison with agencies, extension/ conversion cases via multiple channels to address business needs.
  • Manage entire transfer process workflow under the talent movement cycle from talent mapping, salary proposals, letters generation, system updates to record management i.e. promotions, demotions, lateral transfers within legal entity and intercompany transfer.
  • Responsible for internship management and management trainee program, including the sourcing, assessment, onboarding of interns, development programs, documentation preparations etc.
  • Support the delivery of learning and development programs and administration i.e. delivering learning activities, liaising with external certification authorities/trainers, evaluating learning content and program effectiveness etc. Execute all learning & development administrations on learning records maintenance, government training subsidies, course progress monitoring and tracking, external training accreditations/ certifications, event management etc.
  • Administer mobility benefits handling for delegates on both allowances and nonmonetary support such as dependents schooling, housing arrangement, insurance activities, relocation services and delegates record management. Coordinate and monitor travelling requests and costs on different occasions.
  • Work with key business stakeholders on diagnostic, design and development of organization management, suggesting appropriate changes to meet business needs. Execute changes in HR systems in maintaining the right organization structure, positions, jobs, locations, cost center assignments and reporting lines.
  • Responds to recurring or adhoc business needs to design and to deliver country specific or customized reports which could not be autogenerated by the analytics/reporting systems.
  • Work closely with other teams and external service providers to ensure all service requests are completed accurately and timely.
Service Engagement

  • Manage the hub inquiry line for the supported countries in providing advisory on talent enquiries, hiring policy/guidelines clarifications, talent acquisition processes, delegates support etc.
  • Monitor multiples service requests to ensure services delivered by the team are in accordance with established Service Level Agreement (SLA) and internal Key Performance Indicators (KPI).
  • Perform researches and information gathering on local or country centric talent market, emerging leasing agencies, legislation changes etc.
  • Analyze, clarify, and resolve operation issues and enquiries with close collaboration with relevant counterparts to ensure quality services are delivered from the hub. All unsolved and potential operational issues are escalated timely according to establish escalation process, with detailed analysis provided to manager.
Process Improvement and Project Initiatives

  • Continuously review and maintain knowledge documents in areas of expertise to develop the formation of competence hub.
  • Identify opportunities, prepare business cases, and participate in digitalization and process optimization. Support the implementation of process improvements, automation and digitalization measures which will be rolled out predominantly in the GB KL Hub for achieving the efficiency target.
  • Drive initiatives which contribute to the improvement of service experience
  • Identify deviations from the established blueprints of multiple system processors in t

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