Team Manager, Consumer Collection Unsecured

2 weeks ago


Subang Jaya, Selangor, Malaysia Hong Leong Bank Full time
If you are looking to excel and make a difference, take a closer look at us

Job Responsibilities:

  • To lead the Unsecured Personal Loan collectors (35 members).
  • To define strategies and manage the day to day operations of the Collection Unit with a view to maximization of productivity and effectiveness of the operations via technology, supervision of collectors and management of pastdue account portfolios to the monthly target given by Management.
  • To ensure strict adherence to all policies, procedures, BNM guidelines, compliance, information security and more.

Requirements:

  • Malaysian citizen.
  • A recognized Degree in Business Administration, Economics, Banking, Finance or related disciplines;
  • Strong analytical, internal personal and communication skills.
  • Relevant working experience in the consumer collection team will be required for this position.
  • About Hong Leong Bank_
  • We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a DigitalattheCore ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China._
  • We seek to strike a balance between diversity, inclusion and merit to achieve our _
- mission of infusing diversity in thinking and skillsets into our organisation._
- are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. _

  • Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive lifelong learning, achieve their career aspirations and grow talent from within our organisation._


  • Subang Jaya, Selangor, Malaysia NielsenIQ Full time

    Job Description:Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by having a good understanding of their business issues and developing relevant consumer research solutions including integration across NIQ's business units while building and maintaining strong...


  • Subang Jaya, Selangor, Malaysia Heineken Full time

    PurposeThe CMI manager drives the consumer centricity and research programs for HEINEKEN Malaysia's portfolio to effectively support commercial function & give strategic direction to the business and brand objectives.Key ResponsibilitiesMarket Insights Pull together data from a wide variety of sources and reformulate to develop a clear picture of the...


  • Subang Jaya, Selangor, Malaysia Nestle Operational Services Worldwide SA Full time

    Position Snapshot:Company: Nestlé MalaysiaFull-timeBachelor's Degree10+ years of experiencePosition Summary:Joining Nestlé means you are joining the largest Food and Beverage Company in the world. At our very core, we are a human environment - passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future. A...


  • Subang Jaya, Selangor, Malaysia Heineken Full time

    PurposeThis role actively contributes to HEINEKEN Malaysia's strategy to shape and premiumise the future of beer and beyond with the purpose to lead the strategy, planning, innovation and Consumer Market Intelligence (CMI) program to effectively support commercial functions & give strategic direction to the business and brand objectives.This role leads the...


  • Subang Jaya, Selangor, Malaysia TalReso Consultancy & Advisory Sdn. Bhd. Full time

    Job Scope: Use collecting approach to quicken recovery. Make daily outbound calls to consumers to remind them of the payback schedule and collect the necessary payments. With the consumer, clarify and explain the nonpayment difficulties. Use phone collection strategies to pursue unpaid invoices. Accountable for phoning clients to collect payment for pastdue...


  • Subang Jaya, Selangor, Malaysia W Generation Full time

    Position : Consumer Care ExecutiveSalary Range : RM 2,500 - RM 3,500 + CommissionWorking Hours : 9.00am - 6.00pm (Monday - Friday)Job Scope To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. To ensure the potential leads information are...

  • Collection Specialist

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Kone Full time

    Did you know KONE moves over one billion people every day? We employ over 60,000 driven professionals in over 60 countries worldwide, joined by a shared vision. As a global leader in the elevator and escalator industry, our mission is to improve urban life's flow.In KONE to support business performance excellence, KONE Shared Services has joined forces with...


  • Subang Jaya, Selangor, Malaysia Philips Full time

    Job TitleConsumer Marketing InternJob DescriptionPhilips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.But it's not just what we do, it's who we are. We are 80,000, wonderfully unique...

  • Collection Officer

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Manpower staffing (M) sdn bhd Full time

    Job Description:Get to know the Role:The position is responsible to perform receivable collection activities under Order To Cash (OTC) team to maximise conversion of receivable to cash for the business. Key accountabilities include performing collection activities timely, developing client insight and relationship, identifying disputes, and handling client...

  • Analyst, Consumer

    2 weeks ago


    Subang Jaya, Selangor, Malaysia NielsenIQ Full time

    NIQ GFK CMI's Customer Success Team is focused on delivering world-class insights and reports to the clients and striving for a very high level of Customer Satisfaction and advocacy.Customer Success is NIQ GFK's key department which is instrumental for the company's success.Role purpose: So where do you fit here_?You will be expected to understand our...

  • Credit Collections

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    Responsibilities Call and followup with customers to secure payment plans. Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses. Partner with product teams and business units to coordinate Collection's activities across the bank. Achieve the productivity standard set for the...

  • Credit Collections

    2 weeks ago


    Subang Jaya, Selangor, Malaysia Canaan Communication & Technologies Sdn Bhd Full time

    Responsibilities Call and followup with customers to secure payment plans. Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses. Partner with product teams and business units to coordinate Collection's activities across the bank. Achieve the productivity standard set for the...

  • Collection Analyst

    2 weeks ago


    Subang Jaya, Selangor, Malaysia FUJIFILM Business Innovation Malaysia SDN BHD Full time

    Responsibilities: Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolving customer payment issues. Perform outbound Customer Collection calls / activity (verbal, nonverbal) utilizing collection procedures and policy guidelines to achieve cash flow targets. Analyses and research customer's receivables...


  • Subang Jaya, Selangor, Malaysia allnex Full time

    At allnex, you can go to work knowing you make a lasting impact on the world.Our work helps to protect and improve more than 1,000 products: from interior coatings for airplanes, corrosion protection for cars, scratch-resistant coatings for smartphones to printing inks for glossy magazines at a newsstand.Sustainability is a commitment to our stakeholders and...


  • Subang Jaya, Selangor, Malaysia JOBBUILDER Full time

    To perform cold calling to follow up and verify the potential leads (data) from social media's campaign (eg: Facebook) before generating to the Company's existing consumers. - To ensure the potential leads information are accurate before sending to the Company's existing consumers. To develop positive relationship with the potential leads and existing...


  • Subang Jaya, Selangor, Malaysia AEON Credit Service (M) Berhad Full time

    To monitor & report External Collection Agency (ECA's) daily, weekly and monthly performance. To be responsible to achieve ECA targets given in daily, weekly, monthly, and deliver good collection results. To conduct ECA visitation, ensure completeness of visitation document and highlight to Management on the discrepancies noted or audit findings. To adhere...

  • Collections Agent

    2 weeks ago


    Subang Jaya, Selangor, Malaysia TC Euro Cars Full time

    We're looking for individuals who are go-getters and able to work with customers on payment resolutions:Responsible for the collection of delinquent account for debt Work closely with the finance department on payments received, and nonpayments Work closely with sales operations on account statuses Collate and present weekly reports, department performance...

  • Collection Officer

    2 weeks ago


    Subang Jaya, Selangor, Malaysia 6co Solutions Sdn Bhd Full time

    Position: Collection Officer (Contract 1 year)Salary: RM1,800 - RM2,300Location: Petaling Jaya/Kuching (5 headcount)Responsibilities: Perform daily calling on outstanding repayment. To assist collection on repayment scheme and issue 4th 5th Schedule. Other miscellaneous task assigned by superior or Manager.Requirements: SPM/Diploma holder with minimum 1 year...


  • Subang Jaya, Selangor, Malaysia NielsenIQ Full time

    Company DescriptionNIQ GFK CMI's Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.Customer Success is NIQ GFK's key department which is instrumental for the company's success.You will be expected to understand our clients' needs and then...

  • Collection Officer

    2 weeks ago


    Subang Jaya, Selangor, Malaysia ZOM-IN Full time

    About the team: Build reliable, trusty, and longterm relations with assigned customers Negotiate & motivate customers to carry out their loan's obligations Provide an up to date information to customers about their current debt and channels of repayment Follow up with customers who did not fulfill their promises to pay Establish repayment schedules based on...