IT Helpdesk Support

**Job Summary**: *** To provide technical support to internal users, and ensuring a seamless operation for our organization, from troubleshooting technical issues to guiding users through software installations and upgrades, tackling challenges head-on with a blend of technical expertise and exceptional customer service. **Responsibilities**: *** - To...

**Ticket Management**: Log and track support tickets in the helpdesk system. Prioritize and manage multiple support requests while adhering to defined service level agreements (SLAs). **Remote Support**: Utilize remote desktop tools to provide off-site support to users in different locations. **User Training**: Offer basic training and guidance to...

Ticket Management: Log and track support tickets in the helpdesk system. Prioritize and manage multiple support requests while adhering to defined service level agreements (SLAs).Remote Support: Utilize remote desktop tools to provide off-site support to users in different locations.User Training: Offer basic training and guidance to end-users on using...

**Job Summary**: *** To engage with our diverse clientele, providing timely solutions, and cultivating positive relationships. With a focus on empathy and problem-solving, in making a difference to elevate customer satisfaction while enjoying a supportive work environment that fosters growth and success. **Responsibilities**: *** - To communicate with...

Job Summary:***To engage with our diverse clientele, providing timely solutions, and cultivating positive relationships. With a focus on empathy and problem-solving, in making a difference to elevate customer satisfaction while enjoying a supportive work environment that fosters growth and success.Responsibilities:***- To communicate with partners by...

Job Description: 1. Helpdesk & Call Management: - Logging of issues and enquiries - Obtain relevant information from users (asking the right questions). - Use proper method to log down issue. - Analysis of issue to determine priority. 2. Troubleshooting: - Able to utilize technique/ method s (e.g., process of elimination) to solve the issue - Alert on...

**Responsibilities: - ** - Provide VIP support. - Route problems to internal 2nd and 3rd level IT support staff. - Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. - Administer and provide User account provisioning. - Use the Incident Management System to document and manage...

Job Description: 1. Helpdesk & Call Management: - Logging of issues and enquiries - Obtain relevant information from users (asking the right questions). - Use proper method to log down issue. - Analysis of issue to determine priority. 2. Troubleshooting: - Able to utilize technique/ method s (e.g., process of elimination) to solve the issue - Alert on...

Job Description: 1. Helpdesk & Call Management: - Logging of issues and enquiries - Obtain relevant information from users (asking the right questions). - Use proper method to log down issue. - Analysis of issue to determine priority. 2. Troubleshooting: - Able to utilize technique/ method s (e.g., process of elimination) to solve the issue - Alert on...

Job Description: 1. Helpdesk & Call Management: - Logging of issues and enquiries - Obtain relevant information from users (asking the right questions). - Use proper method to log down issue. - Analysis of issue to determine priority. 2. Troubleshooting: - Able to utilize technique/ method s (e.g., process of elimination) to solve the issue - Alert on...

Job Description:Helpdesk & Call Management: Logging of issues and enquiries Obtain relevant information from users (asking the right questions). Use proper method to log down issue. Analysis of issue to determine priority.Troubleshooting: Able to utilize technique/ method s (e.g., process of elimination) to solve the issue Alert on pending issues and...

**A. Role purpose** - Maintained all computers, servers and communication lines (internet) for Microlink Solutions Bhd and its subsidiaries companies. - Perform daily routine data backup on servers - Provide technical support for OS, D’base, Network and Software to internal users - Installation and configuration of new computers - Maintain office internet...

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “ _It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

**Duties & Responsibilities** - Conduct business process analysis and requirements gathering sessions with clients to understand their business needs and objectives. - Translate business requirements into functional specifications and design documents. - Collaborate with developers to implement customizations, integrations, and enhancements. - Perform system...

Knowledge in OS, Server, Windows & Network Deployment & System Application's Installing and configuring software, hardware and networks. - Monitoring system performance and troubleshooting issue's - Ensuring security and efficiency of IT insfratructure - Knowledge of system security (e.g intrusion detection system) and data backup/ recovery - Strong...

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

**Brief Job Summary**: The Order Processing Executive will execute Order Management functions for internal and external customers. The individual will work closely with business, distributors/end customers, internal customers, finance, and supply chain to ensure timely delivery of goods. Also, the individual will support business objectives; deliver high...

**Brief Job Summary**: The Order Processing Executive will execute Order Management functions for internal and external customers. The individual will work closely with business, distributors/end customers, internal customers, finance, and supply chain to ensure timely delivery of goods. Also, the individual will support business objectives; deliver high...

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly." _It's our people that make Astro Malaysia's leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences -...

Your presales support responsibilities include explaining the features and benefits of the Hardware and Software solution; comparing it to those of a competitor's products; delivering product presentations to technical and management personnel and communicating with sales and product managers regarding customer needs. **Responsibilities**: Primary...