Manager, Operations Performance

2 weeks ago

Subang Jaya, Selangor, Malaysia AirAsia Full time

ABOUT US
We've got modern day solutions for all your modern day delivery woes.

In a world that's constantly on the move, we know how important it is to keep things moving.

We're on a mission to enable everyone, from single merchants to the largest companies, to move goods and e-commerce anywhere in Asia Pacific and beyond.

Logistics should be easy, quick and seamless at great rates.

And we believe this standard should be the norm, not the exception as we strive to be the best logistics company in Asia Pacific.

Currently, we've made our presence felt in Malaysia, Thailand, Indonesia, Philippines, India, Singapore and China.

Our deep integration with Airasia's network and infrastructure puts us in a unique position to achieve what sounds impossible, and we need you to bring this to a reality.




SALARY RANGE :
RM9,500 - RM12,500

A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities.

That said, the bulk of your working hours should involve you having to:

  • Use existing tools and methodology to conduct indepth analysis to identify issues, problems and opportunities.
  • Develop or enhance tools and methodology to improve analytical and diagnostic effectiveness.
  • Work together with the operations team in improving service quality in relation to process flow, performance and technical efficiencies.
  • Establish measurable operations KPI and monitor it by providing and developing comprehensive, accurate and performanceoriented reports/dashboards.
  • Prepare and present findings to stakeholders in a logical, concise, and articulate manner.
  • Conduct onsite observations and root cause analysis with business entities to accurately identify service gaps.
  • Prepare detailed analytical reports, producing according to specifications and distributed according to the agreed timetable.
  • Collaborate closely with the operations team to understand their requirements, to be able to design and develop reports that best fits their needs.
  • Deep understanding on endtoend operations data sets and shipment movement flow.
  • Keep track of actions that are taken to address identified problem areas and monitor performance for improvements.
  • Must be able to demonstrate ability to influence decisions/actions through provision of valueadded inputs into the organization's business processes.
  • Actively monitor, escalate risk and issues to stakeholders in correspondence to operations performance and initiatives.

SKILLS & EXPERIENCE
These are minimum-requirement skills and a 'must-have' for the role: (If any, otherwise you can skip)

  • Bachelor's Degree or equivalent in relevant fields, Decision / Data Science, Mathematics, Information Technology or related field.
  • 4 to 6 years of relevant experiences with solid background in reporting, performance management, operations and analytical skills.
  • Visualization tools such as Looker, PowerBI and Tableau.
  • Experience using SQL / BigQuery / PowerQuery / IBM Cognos Analystics
  • Proficiency in English, both verbal and written.
  • Strong problem solving, continuous improvement and resourceful demeanor.

BENEFITS
Work-Life at #TeamTeleport

  • Hot desks
  • On site work with flexible workspace arrangement and provide you with a change of scenery maybe in a quiet area.
  • Unlimited training You will have access to a wide range of learning resources including Notion
  • Ditch the Suit & Tie
  • Be comfortable as you are, express your inner Fashionistaas long as it's not a birthday suit
  • Vacation and time away
  • Sometimes you need to recharge and come back energized That's why you will get 90% off flights to destinations within AirAsia's network, 10%15% discounts on selected eateries at KLIA
  • Growth opportunities
  • We embrace and take on opportunities to learn and grow at Teleport as we reimagine the way we do things. Yes, we meet the challenge head on as a team, and we celebrate together with you when you succeed and reap the rewards when the hard work pays off

We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.
We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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