Team Lead- Customer Service

2 weeks ago


Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

Position:
Team lead

  • Customer Service
  • Mandarin Speaker

Location:
Kelana Jaya, Malaysia.

Salary Range:
RM5,500 - RM6,500

Language:
Mandarin,

Specialization:
at least 1 year Team Lead experience. Banking, AML, and KYC background

Target Onboarding Date: 31st May, 2024

Type:
Full-time

Shift: 24/7

Responsibilities:

  • Conducting quarterly performance reviews. Communication skills.
  • Empowering team members with skills to improve their confidence, product knowledge, and
  • Managing the daytoday activities of the team.
goals.

  • Set clear sales targets, both individual and teambased, and work towards achieving and exceeding these
communication.

  • Identify actionable insights, suggest recommendations, and influence team strategy through effective
directly with global cross-functional teams to problem solve analytical approaches and develop solutions.

  • Deliver projects involving quantitative analysis, industry research, and strategy development, working
sharing results.

  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and
technical capabilities which will enable the department to develop deeper, more scalable solutions.

performing team through an exciting transition to build problem solving, critical thinking, analytical and

  • Provide mentorship, guidance, and career development to members of their team. Lead a high
  • Requirements
  • Bachelor's degree or equivalent diploma
  • Minimum 23 years of people management experience as TL.
  • Must have BFSI, AML and KYC experience.
  • Has the ability to deliver feedback and coaching to team members basis the collected data from Quality
monitoring and reporting development plan to stakeholders in an actionable format.

  • Must be able to spot trends and tendencies with data and drives team to look for insights.
  • Strategic thinker with strong analytical and creative problemsolving skills
  • Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders
on action plan execution.

  • Significant experience in a complex fast paced environment
  • Passion for ensuring an excellent user experience

Job Types:
Full-time, Permanent

Pay:
RM6, RM6,500.00 per month

Application Question(s):

  • What nationality are you?
  • Do you have Banking, AML, and KYC background experience (Please mention and are they on your CV?
  • How many years of experience in a BPO Company and mention the BPO Companies?
  • How many years of experience as Team lead Customer Service?
  • Can you speak, write and read mandarin?
  • The salary is fixed, not negotiable, the max salary is RM6500, are you okay with it?
  • The role is urgent, how soon can you join (Notice Period)?


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