Team Lead Customer Service- Indonesian

2 weeks ago

Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

Position:
Team Lead Customer Service

  • Indonesian

Location:
Kelana Jaya, Selangor, Malaysia.

Salary Range:
RM5,500 - RM6,500

Language:
English (Indonesian)

Specialization:
Global Payments, Financial Customer Complain Operations

Joining date:
Immediate or with Notice period

Type:
Full-time

Shift: 24/7

Responsibilities:

  • Provide mentorship, guidance, and career development to members of their team.
  • Lead a highperforming team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions.
  • Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
  • Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results.
  • Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global crossfunctional teams to problem solve analytical approaches and develop solutions.
  • Identify actionable insights, suggest recommendations, and influence team strategy through effective communication.
  • Advocate for users within their market, partnering with global and cross functional teams to develop global solutions.

Requirements:

  • Bachelor's degree or equivalent diploma.
  • Minimum 2 years of people management experience as TL in content moderation or ecommerce service handling.
  • Excellent written and verbal communication skills in English and one local language.
  • Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format.
  • Must be able to spot trends and tendencies with data and drives team to look for insights.
  • Strategic thinker with strong analytical and creative problemsolving skills.
  • Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution.
  • Significant experience in a complex fast paced environment.
  • Passion for ensuring an excellent user experience.
Preferred Requirements

  • Having high cultural awareness of political and social situations is a plus
  • Proficiency in English and Multilingual is highly preferred (depends on the market assignment).
  • Experience in Microsoft Office Suite is preferred.

Job Types:
Full-time, Permanent

Pay:
RM5, RM6,500.00 per month

Application Question(s):

  • What nationality are you?
  • Bachelor Degree or Diploma ( Which do you have)?
  • The Job locations are Kelana Jaya, are you okay with it?
  • Do you have Minimum 2 years of people management experience as Team Lead in content moderation or ecommerce service handling/Customer Service (How many years)?
  • The role is urgent, can you join immediately?
  • The salary is fixed not negotiable, the max salary is RM6,500, are you okay with it?

  • Team Lead Customer Service- Indonesian

    2 weeks ago

    Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Team Lead Customer Service - Indonesian Location: Kelana Jaya, Selangor, Malaysia. Salary Range: RM5,500 - RM6,500 Language: English (Indonesian) Specialization: Global Payments, Financial Customer Complain Operations Joining date: Immediate or with Notice period Type: Full-time Shift: 24/7 **Responsibilities**: - Provide mentorship,...

  • Team Lead- Customer Service

    2 weeks ago

    Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Team lead Customer Service Mandarin SpeakerLocation: Kelana Jaya, Malaysia.Salary Range: RM5,500 - RM6,500Language: Mandarin,Specialization: at least 1 year Team Lead experience. Banking, AML, and KYC backgroundTarget Onboarding Date: 31st May, 2024Type: Full-timeShift: 24/7Responsibilities: Conducting quarterly performance reviews. Communication...

  • Customer Service Team Lead

    2 months ago

    Kelana Jaya, Malaysia Mindpec Solutions Full time

    **Responsibilities**: - Provide mentorship, guidance, and career development to members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical. - Thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. - Establish team goals and work...

  • Customer Service Team Lead

    14 hours ago

    Kelana Jaya, Malaysia Mindpec Solutions Full time

    **Responsibilities**: - Provide mentorship, guidance, and career development to members of their team. Lead a high-performing team through an exciting transition to build problem solving, critical. - Thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. - Establish team goals and work...

  • Team Lead- Customer Service

    2 weeks ago

    Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Team lead Customer Service English (Global Payment)Location: Kelana Jaya, Malaysia.Salary Range: RM5,500 - RM6,500Language: English (Malaysian)Specialization: at least 1 year Team Lead experience. Must have Global Payment, Financial Customer Complain backgroundTarget Onboarding Date:ASAPType: Full-timeShift: 24/7Responsibilities: Provide...

  • Customer Service Team Lead

    2 weeks ago

    Kelana Jaya, Malaysia Mindpec Solutions Full time

    Responsibilities: Provide mentorship, guidance, and career development to members of their team. Lead a highperforming team through an exciting transition to build problem solving, critical. Thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. Establish team goals and work with direct...

  • Cantonese Customer Service

    2 weeks ago

    Subang Jaya, Selangor, Malaysia Customer Service Centre Full time

    Job Description岗位职责:- 负责客户在线咨询答疑,针对客户咨询需求,提供有效解答- 与有关部门保持良好的沟通与合作- 在客户服务和准确信息方面超越客户的期望。- 团队合作以实现所需的 KPI 元素和 SLA入职要求:- 必须能够流利地使用_普通话_和_英语_进行交流; _或_粤语_-...

  • Team Lead- Customer Service

    3 weeks ago

    Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Team lead - Customer Service - Mandarin Speaker Location: Kelana Jaya, Malaysia. Salary Range: RM5,500 - RM6,500 Language: Mandarin, Specialization: at least 1 year Team Lead experience. Banking, AML, and KYC background Target Onboarding Date: 31st May, 2024 Type: Full-time Shift: 24/7 **Responsibilities**: - Conducting quarterly...

  • Team Lead- Customer Service

    3 weeks ago

    Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Team lead - Customer Service - English ( Risk Operations/Risk Analyst) Location: Kelana Jaya, Malaysia. Salary Range: RM5,500 - RM6,500 Language: English (Malaysian) Specialization: at least 1 year Team Lead experience. Must have Risk Operations background Target Onboarding Date: ASAP Type: Full-time Shift:...

  • Team Lead- Customer Service

    3 weeks ago

    Kelana Jaya, Malaysia GrowthFn Sdn Bhd Full time

    Position: Team lead - Customer Service - English (Global Payment) Location: Kelana Jaya, Malaysia. Salary Range: RM5,500 - RM6,500 Language: English (Malaysian) Specialization: at least 1 year Team Lead experience. Must have Global Payment, Financial Customer Complain background Target Onboarding Date: ASAP Type: Full-time Shift:...

  • Cantonese Customer Service

    1 week ago

    Subang Jaya, Malaysia Customer Service Centre Full time

    **Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

  • Customer Service Executive

    3 weeks ago

    Subang Jaya, Malaysia MPS Full time

    What you will do As a dedicated Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you: - Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns - Striking the perfect balance between customer requirements and business objectives,...

  • Hire to Retire Services Expert

    2 weeks ago

    Petaling Jaya, Malaysia Novartis Full time

    392841BR **Hire to Retire Services Expert (Indonesian speaker)**: Malaysia **About the role** The purpose of this role is to serve as the first point of contact for employees, managers, and People & Organization (P&O) community to create a positive customer experience through problem understanding and resolution, communicating promptly with progress...

  • Contact Centre Service Agent

    4 weeks ago

    Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary - Evaluate problems and complaints of the callers and provide proper solutions to them - Respond to the needs of customers and provide personalized service - Provide information on the company’s products or services and generate interest in the offer - Upsell products and services -...

  • Team Lead

    3 weeks ago

    Kelana Jaya, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    Ability to Deep Dive on completed transactions that being flagged with high-risk flag for post manual review to evaluate it is a potential fraud, and instantly share fraud trend to fraud strategy team. Strictly following chargeback operation standard SOP and requirement to handle representment case. - Ability to guide the team on completing the chargeback...

  • Customer Service Executive

    2 weeks ago

    Subang Jaya, Selangor, Malaysia MPS Full time

    What you will do As a dedicated Voice Channel Specialist, you'll play a pivotal role in providing top-notch customer service.Here is what's waiting for you: Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns Striking the perfect balance between customer requirements and business objectives,...

  • Contact Centre Service Agent

    2 weeks ago

    Subang Jaya, Selangor, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

    Answers inbound calls/chats and makes outbound calls, as necessary Evaluate problems and complaints of the callers and provide proper solutions to them Respond to the needs of customers and provide personalized service Provide information on the company's products or services and generate interest in the offer Upsell products and services Research needed...

  • Trainer/ Team Lead

    3 weeks ago

    Kelana Jaya, Malaysia MPS Full time

    **Trainer** a. Language: English b. Specialization: Experience as a Lean Six Sigma Yellow Belt trainer or instructor, Certificate as a Lean Six Sigma Green Belt c. Target Onboarding Date: ASAP e. Location: Kelana Jaya, Selangor f. Type: Full-time g. Shift: 24/7 - Design effective training programs. - Prepare training materials. - Conduct training and...

  • Sales Team Lead

    3 weeks ago

    Kelana Jaya, Malaysia MINDPEC SOLUTIONS SDN BHD Full time

    Working location Kelana Jaya. Sales Team Lead prefer Mandarin / Cantonese Speaker. **Salary**: RM6,000.00 - RM6,500.00 per month **Benefits**: - Opportunities for promotion Schedule: - Monday to Friday Supplemental pay types: - Commission pay - Performance bonus - Retention bonus - Yearly bonus **Language**: - Mandarin or Cantonese (preferred)

  • Executive, Customer Service

    3 weeks ago

    Kelana Jaya, Malaysia Carsome Sdn Bhd Full time

    **About You** CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour. **Your Day-To-Day** - Perform Outbound Calls based on leads assigned by...