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Team Leader, Cash

2 months ago

Malaysia Standard Bank of South Africa Limited Full time
Job Title: Team Manager - Personal & Private Banking

Join our team as a Team Manager in Personal & Private Banking and take on a challenging role that requires strong leadership and customer service skills.

About the Role

As a Team Manager, you will be responsible for managing a team of Cash Consultants who provide excellent customer service to walk-in customers. You will be expected to form accurate assessments and understand customer demands to deliver solutions that meet their needs within the bank's financial offerings.

Key Responsibilities
  • Manage a team of Cash Consultants to ensure excellent customer service and efficient cash-related transactions.
  • Form accurate assessments and understand customer demands to deliver solutions that meet their needs.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with other teams to ensure seamless delivery of banking services.
Requirements
  • 3-4 years of previous branch banking experience in the front line.
  • Knowledge of branch operations and procedures.
  • Forex skills are a requirement.
  • Strong leadership and customer service skills.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for career growth and development.
  • A competitive salary and benefits package.
  • A chance to make a real difference in the lives of our customers.