Inbound sales representative

1 month ago


Penang, Malaysia Teleperformance Full time

Overview: The Technical Support Specialist provides timely support to customers through available communication channels (email and chat).

Qualifications:

  • Must have a Bachelor's Degree or at least Diploma in any discipline.
  • B2 level English Language proficiency required.
  • Minimum of 6 months work experience in customer support preferred.
  • Fresh graduates welcome with degrees in English, Communication, Mass Communication, or related fields.
  • Call center experience not required but advantageous.

Required Interpersonal Skills:

  • Tech-savvy and interested in customer's products and platform features.
  • Able to meet sales targets and provide exceptional customer experiences.
  • Capable of transitioning support calls to sales opportunities.
  • Proven ability to build strong customer relationships.
  • Proficient in multitasking and computer navigation.
  • Must take ownership of customer issues and deliver top-tier service.
  • Coachable, open to feedback, and driven to achieve targets.
  • Must be self-driven to deliver superior service.

Preferred Requirements:

  • 3+ years sales experience in a consultative selling role.
  • Solid understanding of client products/services.
  • Experience in B2B consultative sales and using CRM systems.
  • Experience with small and midsize business operations.

Technical Skills:

  • Typing speed of 40wpm with 90% accuracy.
  • Proficient in Microsoft Windows and Office.
  • Experience in Customer/Technical Support is a plus.
  • Basic understanding of HTML and Java is advantageous.

Responsibilities:

  • Field inbound calls and demonstrate sales and customer experience behaviors.
  • Take a consultative approach to understand customer needs.
  • Provide resolutions within support scope or direct to paid solutions.
  • Troubleshoot client products to resolve issues promptly.
  • Meet metrics including First Call Resolution and New Sales.
  • Maintain exceptional interpersonal skills and thrive in a dynamic environment.


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