System helpdesk administrator

2 months ago


Penang, Malaysia Technovation Consulting Sdn Bhd Full time

Job Scope:


Managing client help desk tickets, prioritizing according to SLA and severity, and escalating complex issues when necessary.
  • Server setup and configuration:
    • RAID configuration
    • Windows Server OS installation
    • Firmware upgrades
Hardware and Software Setup:Configuration and maintenance of desktops, laptops, printers, and other hardware.
Laptop/Desktop configuration:
- Domain Join
- Outlook configuration
- Software installations
Software and hardware troubleshooting
Diagnosing and repairing minor network and server issues.
Employee onboarding (Account creation O365, in-house System, O365, AD, etc.)
Employee offboarding (account deactivation, data transfer, email access, equipment gathering)
Vendor liaison for warranty claims
Onsite visit management for client support weekly or as needed
Providing on-site support to address various issues based on incoming customer incidents/requests

Documenting and analyzing technical issues and customer interactions

Requirements:
- 2-3 years of corporate IT Help Desk experience
- Hardware and software support experience on Windows laptops/desktops
- Proficiency with Windows 7/10 and Windows servers
- Familiarity with MS Office suite, including email clients (Outlook)
- Experience with ticketing systems and helpdesk processes
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