Customer Relations Specialist
6 days ago
Job Summary
• Responsible for thorough knowledge of the mall's services, amenities/facilities, store locations, and promotional activities.
• Provide excellent customer service and support, including the administration of MBE Design Village's courier and shipping services.
• Oversee daily mall operations, including conducting customer satisfaction surveys and gathering the mall's Net Promoter Score (NPS).
• Maintain effective inter-departmental working relationships to handle operational issues.
Duties and Responsibility
A. Operation Duties
- Attend to tenant and customer inquiries, complaints, and feedback with a positive attitude, resolving issues efficiently and professionally.
- Assist customers by providing directions, answering questions, and delivering a personalized shopping experience.
- Administer MBE Design Village's courier services, including parcel pickup, drop-off, shipping, and return services, ensuring customer convenience.
- Maintain rapport with tenants and educate them about mall promotional activities and services.
- Ensure smooth handling of VIP and special guest arrivals, coordinating with Security, Building Services, Housekeeping, and Management to provide excellent service.
- Ensure all PA system announcements are clear, accurate, and consistent.
- Conduct daily mall surveys and gather Net Promoter Score (NPS) data to assess customer satisfaction and support continuous improvement initiatives.
B. Administrative Duties
- Oversee the services and administrative functions of the Customer Service Centre, ensuring all processes adhere to company policies and procedures.
- Manage inventory control of department equipment and supplies, ensuring accurate records and regular maintenance.
- Compile and evaluate mall survey results, including NPS data, and provide insights to the Marketing Team for ongoing improvement.
- Maintain accurate and timely daily reporting, including any emergencies, which should be promptly communicated to the superior.
C. Personal Shopper and MBE Courier Services
- Administer Personal Shopper services, ensuring all customer communications, purchases, and deliveries are managed with customer satisfaction as the top priority.
- Oversee MBE Design Village's courier and shipping services, ensuring smooth operations and convenience for customers across all touchpoints.
- Promote and facilitate the use of MBE courier services to enhance the customer experience and support the mall's business service offerings.
D. Other Duties
- Assist the others department in distributing memos and other related documents to tenants.
- Support the Marketing Team in conducting events and ensuring compliance with promotional guidelines.
- Perform any other tasks or duties as assigned by the superior.
Position Requirements
- Experience: At least one year of experience in customer service or a related field. Experience with courier services is a plus.
- Skills / Competencies:
- Proficiency in Microsoft Office.
- Strong communication skills in Bahasa Malaysia, English, and other local dialects.
- Customer-focused with strong interpersonal skills.
- Physically fit to handle the physical demands of the job (parcels handling).
- Cheerful personality and willingness to work shifts, including public holidays.
-
Customer Quote Specialist
18 hours ago
Penang, Malaysia Celestica Inc. Full timeCustomer Quote SpecialistDate: Sep 17, 2024Location: Penang, 07, MYFunctional Area: FIN - FinanceCareer Stream: DEC - Decision SupportRole: SpecialistSAP Short Name: SPEJob Title: Customer Quote SpecialistJob Code: SPE-FIN-QUOTJob Level: Band 08Direct/Indirect Indicator: IndirectSummaryDetailed DescriptionPerforms tasks such as, but not limited to, the...
-
Regional Air Customer Service Specialist
1 week ago
Penang, Malaysia Nirvana Asia Full timeRegional Air Customer Service SpecialistJoin a Leading International Freight Forwarding MNC as a Regional Air Customer Service SpecialistAbout the Role:As a Regional Customer Service Specialist, you'll play a vital role in managing Global Customer's shipments (air shipments dominant), ensuring seamless coordination between teams, third parties, and...
-
Customer Support Specialist
4 days ago
Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeCompany OverviewA leading recruitment agency, Agensi Pekerjaan JobScoper Sdn. Bhd., is seeking a highly skilled Customer Support Specialist to join our team. This role is perfect for individuals who are fluent in Mandarin and possess excellent communication skills.Job DescriptionWe are looking for a customer-focused professional to provide timely support to...
-
Customer Success Renewals Specialist
6 days ago
Penang, Malaysia Exabytes Capital Group Full timeWe're a company that is growing rapidly by the day, nurturing and grooming our team to achieve their career dreams. We are constantly on the lookout for exceptionally talented and passionate individuals to join our big family. If you're one who is passionate, hardworking with drive, and wants to advance your career, there's no better home for your potential...
-
Penang, Malaysia Motorola Solutions Full timeJob DescriptionWe are looking for a Customer Service and Order Fulfillment Specialist to join our team. As a Customer Service and Order Fulfillment Specialist, you will be responsible for providing excellent customer service, processing orders accurately, and resolving any issues promptly.You will work closely with internal teams to ensure smooth order...
-
Customer Success Specialist
2 weeks ago
Penang Island, Malaysia Gratitude Inc. Full time**Role**:Customer Success Specialist **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Technical Japanese language Customer oriented Call Centre skills soft skills COMPUTER SKILL - **About this Opportunity** **Customer Success...
-
Customer Support and Inventory Specialist
5 days ago
Penang, Malaysia Talent Recruit Full timeThe role of Customer Support and Inventory Specialist is to provide administrative support for day-to-day customer service activities. The successful candidate will be responsible for managing domestic inventory, procedures, and processes for one of our key customers. This includes maintaining inventory control per SAP requirements, managing consignment...
-
Customer Communication Specialist
1 day ago
Penang, Malaysia Nezda Global Full timeNezda is seeking a talented individual to join our team as a Customer Communication Specialist who will play a vital role in ensuring that all customer interactions are handled professionally.Must be a NATIVE TAIWANESE.Responsibilities:Ensure all communication is handled professionally and promptly but with a human touch across all channels.Demonstrate...
-
Customer Support Specialist
4 days ago
Penang, Malaysia Bitdeer Group Full timeAbout Bitdeer:Bitdeer Technologies Group (Nasdaq: BTDR) is a leader in the blockchain and high-performance computing industry. It is one of the world's largest holders of proprietary hash rate and suppliers of hash rate. Bitdeer is committed to providing comprehensive computing solutions for its customers.The company was founded by Jihan Wu, an early...
-
Customer Service Representative
6 days ago
Penang, Malaysia Design Village Penang Full timeJob OverviewThe Customer Relations Specialist is responsible for providing exceptional customer service and support to ensure a positive shopping experience at Design Village Penang. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.Key ResponsibilitiesCustomer Service: Provide timely and...
-
Customer Care Technician
13 hours ago
Penang, Malaysia Exabytes Capital Group Full timeWe are committed to delivering exceptional customer experiences and fostering a positive team culture. If you're a tech-savvy individual with great communication skills, we encourage you to apply.Technical Support SpecialistPenangFull TimeTechnicalAs a technical support specialist, you will be responsible for troubleshooting website issues, configuring...
-
Implementation Specialist
3 days ago
Penang, Malaysia CARLSBERG BREWERY MALAYSIA Full timeImplementation and TrainingThe Implementation Specialist will be responsible for ensuring the successful implementation of sales-related projects at Carlsberg Brewery Malaysia. This role requires a high level of expertise in project management, training, and stakeholder engagement.You will work closely with cross-functional teams to deliver projects that...
-
Customer Experience Account Specialist
18 hours ago
Penang, Malaysia Vishay Intertechnology, Inc. Full timeWe are seeking great talent to help us build The DNA of tech.Vishay manufactures one of the world's largest portfolios of discrete semiconductors and passive electronic components that are essential to innovative designs in the automotive, industrial, computing, consumer, telecommunications, military, aerospace, and medical markets. We help the world's most...
-
Sales And Marketing Specialist
2 weeks ago
Penang, Malaysia EFP FORWARD Full timeCompany DescriptionBusiness & Risk ManagementRole DescriptionThis is a full-time hybrid role for a Sales And Marketing Specialist at EFP FORWARD. The role will be based in Georgetown with some work from home flexibility. The Sales And Marketing Specialist will be responsible for communication, customer service, sales, training, and sales management...
-
Electronics Commodity Specialist
13 hours ago
Penang, Malaysia Celestica Inc. Full timeAt Celestica Inc., we are seeking an Electronics Commodity Specialist to join our team.The ideal candidate will have three to six years of commodity management experience and a broad knowledge of the marketplace conditions for the area of specialization, including industry pricing, technology, and supply/demand trends.The successful candidate will be...
-
Psg Customer Operations Support
1 week ago
Penang, Malaysia INTEL Full timeAs a Customer Operations Support, you will be part of Programmable Solutions Group (PSG) Penang team. You are responsible to support any backlog management and deliver competitive customer supply chain experience. **Responsibilities**: - Assist PSG Global Customer Operation Specialist in Orders Backlog Management and Orders Fulfilment for Distributors and...
-
Business Onboarding Specialist
13 hours ago
Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeWe are excited to announce an opportunity for a motivated and experienced Business Onboarding Specialist to join our team at Agensi Pekerjaan JobScoper Sdn. Bhd.Job Summary:We are seeking a talented and driven individual to take on the role of Business Onboarding Specialist. In this position, you will be responsible for ensuring that new customers have a...
-
Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full timeJob Overview:Agensi Pekerjaan JobScoper Sdn. Bhd. is seeking a highly skilled Mandarin-speaking professional to fill the role of Mandarin Hotel Booking Specialist.Key Responsibilities:Hotel Reservations: Make and manage hotel reservations for customers via phone, email, or live chat.Customer Support: Respond promptly to customer inquiries and resolve issues...
-
Service Excellence Specialist
6 days ago
Penang, Malaysia Design Village Penang Full timeAbout the RoleWe are looking for a highly organized and customer-centric individual to join our team as a Customer Relations Specialist. In this role, you will be responsible for providing exceptional customer service, managing courier and shipping services, and maintaining operational efficiency.Key Responsibilities:Customer Service: Provide timely and...
-
Surgical Sales Specialist
2 weeks ago
Penang, Malaysia Airmed Surgical Sdn Bhd Full timeRole Description This is a full-time remote role for a Surgical Sales Specialist. The Sales Specialist will be responsible for managing customer relationships with surgeons & nurses, and will serve as the primary point of contact between the company and customers. The Sales Specialist will analyze customers' needs and offer surgical solutions to meet those...