Executive, Customer Success

4 days ago


Kota Damansara, Malaysia Teleport Full time

SUMMARY

International trade is a trillion-dollar business, with air freight representing ~35% of the addressable market. In Southeast Asia alone, the total market size is ~US$4B+, with sector growth driven by a once-in-a-generation opportunity; e-commerce penetration. E-commerce fulfillment in itself is already a US$2B+ space, growing 30% per year. As an operator transporting cargo to over >110 airports across Asia, we are at the frontlines of this large, but unsexy space. This white space motivates us to redefine the way the supply chain operates and be the one-stop end-to-end delivery solutions provider.
In enabling this service, we are looking for someone with a passion for people, excellent communication skills and is self-motivated. As a Customer Success Executive, you will be in charge of managing key accounts and monitoring the end to end delivery of their shipments to ensure its success. You will be working on a full-time basis and will be reporting daily to the Customer Success Manager.

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

- Guide merchant base throughout their customer journey - from onboarding through to repeat orders
- Serve as the primary point of contact and develop a trusted advisor relationship with merchants to ensure service usage achieves full business value
- Monitor delivery shipments from start to finish to ensure successful delivery
- Take ownership of escalated delivery issues and follow problems through to resolution
- Use customer data and analytics to uncover opportunities for new feature adoption and up-selling
- Identify churn risks and collaborate with the relevant internal teams to remediate and ensure a successful renewal
- Educate customers on the most recent updates and enhancements to our products/services
- Act as the merchant advocate, providing constant feedback with internal teams to improve the customer experience and product offerings
- Monitor performance and end-to-end movement of deliveries be it across external or internal parties

**; Requirements**: - These are minimum-requirement skills and a ‘must-have’ for the role:

- Proven ability to collaborate internally with cross-functional teams
- Results and performance driven, preferring data to drive your everyday decisions
- Able to operate successfully in a lean, fast-paced organization to scale quickly
- Self-motivated with a focus to exceed set goals
- Comfortable adapting to new technologies
- Fluent in written and spoken English and Bahasa Malaysia
- Multilingual abilities - having Chinese speaking abilities would be a plus
- Ability to handle cold calling by being assertive, positive, and persistent

QUALIFICATIONS and EXPERIENCE
- At least an undergraduate degree, any discipline; advanced degree a plus
- 2-3 years of work experience in Key Account Management, Operations or Customer Service



  • Kota Damansara, Malaysia Agensi Pekerjaan Elitez Malaysia Sdn Bhd Full time

    **What will you be doing in this role**: - Assist new customers in adopting and implementing software by understanding their goals, aiding in setup, providing training, and guiding best practices. - Collaborate with customers to create and execute tailored success plans, setting goals and milestones for desired outcomes. - Develop and maintain strong...

  • Customer Success

    7 months ago


    Kota Damansara, Malaysia FUNCROWD SDN BHD Full time

    An opening for 2 positions. A new, vibrant company seeking to hire young, ambitious and driven Customer Success Specialist, you will assist in managing client relationships, provide customer support, and contribute to sales support efforts. Strong communication and organizational skills are required, along with proficiency in Microsoft Office. The position...


  • Kota Damansara, Malaysia Executive WorkPlace International Full time

    **_Executive WorkPlace International is seeking to hire three Recruiters/Executive Search Consultants to join our team. They will be based at our Malaysia office in Phileo Damansara Petaling Jaya, Selangor._** **_Jobs to be done:_** - Conducting reference checks. - Coordinate interviews with clients. - Follow up assignments till successful conclusion. -...


  • Kota Damansara, Malaysia Executive Workplace Asia PLT Full time

    **_Executive WorkPlace International is seeking to hire three Recruiters/Executive Search Consultants to join our team. They will be based at our Malaysia office in Phileo Damansara Petaling Jaya, Selangor._** **_Jobs to be done:_** - Conducting reference checks. - Coordinate interviews with clients. - Follow up assignments till successful conclusion. -...


  • Kota Damansara, Malaysia Hach Full time

    The Country Leader (M3) is accountable for all aspects of the company’s operations. His/her initial focus will be to strengthen sales, customer support, and management teams, while providing strategic vision, support, and most of all on-the-ground leadership for the OpCo/Platform team. He/she will keep regional leadership abreast of opportunities,...


  • Ara Damansara, Malaysia Agensi Pekerjaan JobScoper Sdn Bhd Full time

    **Requirements** - Required language(s): Mandarin (able to converse in Cantonese will be an added advantage). - Minimum 1 year of working experience in the service industry will be an added advantage for this position. - Applicant must be willing to work on rotational shifts and off day - Each shift consists of 9 working hours and inclusive of 1 hour lunch...

  • Omni Channel Executive

    7 months ago


    Kota Damansara, Malaysia Carleton Executive Search Full time

    **Impact on Business** (i.e., business contribution, nature and scope of responsibility, risk and financial management, strategic/tactical/operative responsibility) - Drive measures & implement steps towards achieving sales efficiency & Omni Channel targets at country level, - Develop and implement team selling & channel collaboration towards Omni Channel...


  • Kota Damansara, Malaysia Cxl executive Full time

    **Position : Community Outreach Specialist** **Location : Seksyen 8, Kota Damansara, 47810 Petaling Jaya, Selangor** **Working Days**: 5 days per week ( Monday - Friday / 8.30 am - 4.30 pm) **Intake **:Immediately **Salary **:RM1,750 2. To monitor & track order status until complete. 3. To educate and explain to Malaysian citizen about the product 4. To...

  • Events Executive

    7 months ago


    Kota Damansara, Malaysia PROTEMP Exhibitions & Conferences SB Full time

    Are you interested in organising and managing international events? We are an established trade exhibition and conference company and would like to invite applicants for the position of Events Executive. We are looking for someone who is passionate about executing and delivering successful business events. You will be part of a project team responsible for...


  • Kota Damansara, Malaysia EPS Ventures Sdn Bhd Full time

    **Position: Customer Service Executive** **Salary: RM 2000 - RM 2500 (Depending on experience)** **Working Location: Petaling Jaya** **Tenure: 6 months (Renewable basis/Converted to permanent)** **Job Descriptions** - Professionally and accurately handling inbound calls from customers pertaining to the company products and services inquiries and...

  • HR Recruiter and Admin

    7 months ago


    Kota Damansara, Malaysia Executive Workplace Asia Full time

    **HR (50%)** **- Recruitment - To lead all recruitment activities.** **o Sourcing through job boards, universities, social media, direct referrals, et-cetera.** **o To prepare employment contracts for successful hire.** **- Onboarding - To provide orientation briefing to new joiners.** **- Training & Development - To monitor and maintain employees’...

  • Sales Executive

    7 months ago


    Kota Damansara, Malaysia StoreHub Full time

    Are you someone with a big passion for sales and want to help restaurants and retailers succeed? With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed. At StoreHub, we believe that technology is essential for...


  • Kota Damansara, Malaysia Equilogics Full time

    **Responsibilities**: - A super agile startup that specializes in BPO, RPO and ITSO services, owned and ran by experienced professionals, and supported by great talents!- Find the career of your dreams - We're more than just a workplace. - We're a family. We know that finding a meaningful and rewarding job can be a long journey. Our goal is to make that...

  • Logistic Clerk

    7 months ago


    Kota Damansara, Malaysia SUCCESS ELECTRONICS & TRANSFORMER MFR SB Full time

    Responsibilities: - In-charge of daily shipment coordination including the incoming and outgoing. Ensure all daily schedule are proper planned. - Monthly/Weekly report preparation and update. Liaise with Purchase/Sales/Raw Material Sorting/Store/Production to ensure the smoothly arrangement of the logistic - Mainly doing export booking and operation with...

  • Sales Executive

    7 months ago


    Kota Damansara, Malaysia Runningmen Catering Full time

    **"What role will you play in this tribe?"** **Your position here will be as a Sales Executive in our Sales Department, also known as the vanguard of the company! What are your responsibilities? ❓** **- Understanding customer needs, introducing, and providing appropriate company services** **-Supervising all delivery processes of orders, with customer...

  • Sales Executive

    7 months ago


    Kota Damansara, Malaysia Eurasian Consultancy Full time

    **Position ** : Corporate Sales Executive **Salary Range ** : RM 3,000 - RM 5,000 **Commission** : Yes **Location** : 8trium, Bandar Sri Damansara **Working Hours** : 10.00am - 6.00pm (Monday - Friday) **Job Scope** - Develop and execute sales strategy and streams to meet or exceed revenue targets. - Build and maintain strong relationships with existing...

  • Sales Executive

    7 months ago


    Kota Damansara, Malaysia Eurasian Consultancy Full time

    **Position ** : Corporate Sales Executive **Salary Range ** : RM 3,000 - RM 5,000 **Commission** : Yes **Location** : 8trium, Bandar Sri Damansara **Working Hours** : 10.00am - 6.00pm (Monday - Friday) **Job Scope** - Develop and execute sales strategy and streams to meet or exceed revenue targets. - Build and maintain strong relationships with existing...

  • Project Director

    7 months ago


    Kota Damansara, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **JOB DESCRIPTIONS**: 1. Develop and lead the team for successful implementation of project activities. 2. Lead the team, ensure project completion within the set budget and schedule, and conform to the design and specification. 3. Established a clear, proper program for the project executive and milestones to monitor and remedy, ensuring progress as...


  • Kota Damansara, Malaysia Naluri Full time

    **Customer Experience Executive | Malaysia** Location: Bukit Damansara | Malaysia**Naluri is changing the way healthcare is delivered.** A digital health therapeutics company operating across SEA, we are focused on the intersection of mental health and physical chronic diseases. We combine behavioural science, psychology, data science and digital design...

  • Accounts Executive

    2 weeks ago


    Kota Damansara, Malaysia Lil Critter Workshop Sdn Bhd Full time

    **Accounts Executive** Lil Critter Workshop is looking for an organized and self-motivated Accounts Executive who will be responsible for providing Accounting/Administrative support to our office personnel for our animation studios located in PJ and Cyberjaya. You will be required to handle sensitive company data and information. In order to be successful...