Technical Support Specialist

4 weeks ago


Petaling Jaya, Malaysia Multi-Color Corporation Full time

**Job Highlights**:

- Hybrid work environment
- Expanding SSC with career growth
- Sustainable and inclusive work culture

**Concur**
- Process enrolments of new system users, timely update of requested system changes, and ensure data accuracy.
- Audit expense reports to proactively identify issues and ensure compliance with MCC Label’s Travel and Expense Policy.
- Manage and timely resolution of internal customers' inquiries on expense report payment policies, procedures, and practices.
- Train and assist internal customers on features and functions of the Concur Travel and Expense system, promoting a positive experience.
- Analyse and consolidate expense data from Concur using reporting analysis.
- Must be organised and an energetic self-starter who can handle a broad range of projects and has the ability to prioritise and work unsupervised.
- Assist the OS Manager with monthly internal audits.
- Update the user guides as necessary.
- Provide input and recommendations for training improvements.

***DocuSign**
- Coordinate the documents for e-signing through DocuSign.
- Update requesters on the status of e-signing when requested.
- Ensure accurate records for reporting to Board of Directors.
- Collaborate with IT experts to ensure the documents have been routed according to the company policy.

**General**
- Work either in the morning (8am - 5pm) or evening shift (1pm-10pm).
- Meet SLA of 24 hours.
- Be the first level of escalation to troubleshoot issues within Concur and DocuSign.
- Assist the OS Manager with the documentation of processes.
- Other duties assigned by the OS Manager.

**Requirements**:

- Minimum a Bachelor's Degree in Information Technology or equivalents.
- Experience in Project Management, Travel & Expenses compliance and audit will be an added advantage.
- Excellent oral and written communication skills in English.
- A year of work experience in Concur, customer service, banking or audit.
- Structured analytical thinking, detail-oriented, organised and able to multi-task.
- Self-motivated and able to work independently as well as team.
- Effective and confident decision-making and problem-solving skills, especially under time constraints.
- Must have the desire and ability to work in a fast-paced environment with mínimal supervision.
- Be diplomatic and maintain a high level of confidentiality.
- Possess a strong learning aptitude, curiosity and initiative.
- Experienced working in a shared services environment will be an added advantage.



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