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Client Centre Executive

3 months ago

Petaling Jaya, Malaysia Standard Chartered Full time

**Job**: Retail Banking

**Primary Location**: Asia-Malaysia-Petaling Jaya

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 02/Apr/2024, 4:04:31 AM

**Unposting Date**: 02/May/2024, 5:59:00 PM

**Role Responsibilities**

**Strategy**

**Business**
- Drive adoption of digital offerings as part telesales conversations. Develop a deep understanding of various products offered and process as relevant

**Processes**
- Collect Client information as needed to serve client and close sales and follow through according to the verification matrix. Support deepening and acquisition within personal client segment. Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration. Proactively engage with clients to uncover business needs and promote cross sell or up-sell for both Existing to Bank and New to Bank client. Drive adoption of digital offerings as part telesales conversations

**People & Talent**
- Work closely with team leader to develop and implement sales plan to achieve targets and drive client. Work with operations team (where needed) to ensure that client requests are fulfilled. Closure and wrap up done as per set standards. Ensure all relevant dispositions and notes are updated in system. Support deepening and acquisition within personal client segment.

**Risk Management**
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**QUALIFICATIONS**

**TRAINING, LICENSES, MEMBERSHIPS AND CERTIFICATIONS**
- Relevant educational qualification to perform the Job role
- At least 1- 2 years’ experience in sales or service is preferred. Prior experience in Telesales / Inbound sales is a plus but not necessary
- Languages: Good command of English or applicable local language
- Manage Conduct
- Manage Risk
- Prospecting
- Client Pitching
- Account Planning
- Products - Mortgage, Personal loans, Cards & CASA
- Products - Investment, Insurance and Channels

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Be better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations
- **Time-off** including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
- **Flexible working** options based around home and office locations, with flexible working patterns
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human